Josué Leandro Lazo Cortez
Customer Services Agent
Ilopango
Summary
Dynamic Customer Service Agent with a proven track record at Customer Service Agent, excelling in customer satisfaction and loyalty. Skilled in decision-making and call control, I effectively communicated product benefits, empowering customers to make informed choices. My empathetic approach fostered trust, ensuring positive experiences even in challenging situations.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Customer Service Agent
11.2024 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
High School Diploma -
Colegio Bautista Ilopango
Ilopango 05.2001 -
Software Developer Certification - Software Systems
Colegio Bautista Ilopango
Ilopango 05.2001 -
Skills
Customer service
Call control
Decision-making
Information verification
Timeline
Customer Service Agent
Customer Service Agent
11.2024 - 07.2025
High School Diploma -
Colegio Bautista Ilopango
05.2001 -
Software Developer Certification - Software Systems
Colegio Bautista Ilopango
05.2001 -
Similar Profiles
Charlean Collado GrayCharlean Collado Gray
Airport Customer Service Agent at Customer Service AgentAirport Customer Service Agent at Customer Service Agent
Chaimae AzdadChaimae Azdad
Costumer Service at MH France / Myopla Call Center Customer Service Agent for Cdiscount and AosomCostumer Service at MH France / Myopla Call Center Customer Service Agent for Cdiscount and Aosom
Fritzner FabienFritzner Fabien
VXI at Customer Service AgentVXI at Customer Service Agent
Luis Fernando Pineda RivasLuis Fernando Pineda Rivas
Marketing and social media at XtraivMarketing and social media at Xtraiv
Leo Adonay Reyes GochezLeo Adonay Reyes Gochez
Customer Service Representative at Teleperformance El SalvadorCustomer Service Representative at Teleperformance El Salvador