Juan Santamaria
San Salvador,SS
Summary
Be part of a company where I can practice all my knowledge while achieving my professional growth and performing my job excellently, responsibly, and professionally.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Dynamic Answering Services.
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Active dispatch agent
Metropolitan Warehouse and delivery
11.2023 - Current
- In charge of cold calling customers to schedule delivery dates on furniture delivery and inbound delivery team assistance, also in charge of monitoring daily routes of the drivers, and assistance inbound calls regarding ETA.
Immigration officer
DGME
01.2023 - 10.2023
- Carry out the immigration control of passengers quickly and efficiently, providing a high-quality service to the user under the immigration laws.
Industrial maintenance technician
Maquiparts El Salvador
10.2021 - 01.2023
- Provide high-quality preventive or corrective maintenance to electric generators, as well as repairs to their engines, generators, panels, and fuel pumps, among other important components for the optimal operation of the generator, as well as overseeing inventory and import of spare parts and materials.
Airport Customer Service Agent // Air Support Group
Delta Airlines
12.2020 - 10.2021
- Providing fast and high-quality passenger service at counters and with luggage in compliance with TSA regulations and Delta regulations and metrics. (English-Spanish).
Trilingual Call Center Agent
Telus International SV (TIES)
09.2017 - 10.2020
- Provide high-quality customer service to clients with high-level corporate mobile plans, efficiently and effectively, managing to minimize complaints according to metrics and simultaneously giving customer satisfaction. (English -Spanish -French)
Interpreter and tour guide
Nahuat Tours, El Salvador
12.2013 - 12.2016
- Interpretation from the Spanish language into English in guided visits to the most recognized tourist sites in El Salvador, working with clients of different nationalities both administratively, and logistically, to guarantee their satisfaction with each service provided.
Education
Bachelor of Languages - Tourism
Universidad Don Bosco
Soyapango, SS01.2017
High School Diploma -
Colegio Bilingüe Roosevelt
San Salvador, SS05.2011
Skills
- Trilingual
- Ability to Work as a team
- With initiative
- Adaptable to any environment
- Ability to treat all types of customers
- Work under pressure
- Organized
- Knowledge of customer service
- Customer service
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Order processing
Additional formations of interest
Spanish: Native.
English: Advanced. 90%
French: Avancé: 85%
Word, Excel, PowerPoint.
References
Jocelyn, Cardoza, Customer Care Agent at Telus, jojocardoz4@gmail.com, 7499-6830, Telus, None
Disclaimer
I have faith that all data in this document is real and can be proven.
Timeline
Customer Service Representative
Dynamic Answering Services.
01.2025 - Current
Active dispatch agent
Metropolitan Warehouse and delivery
11.2023 - Current
Immigration officer
DGME
01.2023 - 10.2023
Industrial maintenance technician
Maquiparts El Salvador
10.2021 - 01.2023
Airport Customer Service Agent // Air Support Group
Delta Airlines
12.2020 - 10.2021
Trilingual Call Center Agent
Telus International SV (TIES)
09.2017 - 10.2020
Interpreter and tour guide
Nahuat Tours, El Salvador
12.2013 - 12.2016
Bachelor of Languages - Tourism
Universidad Don Bosco
High School Diploma -
Colegio Bilingüe Roosevelt
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