JUAN ZULUAGA
HIALEAH
Summary
Retail and sales professional with proven expertise in merchandising, stock management, and customer service. Bilingual in English and Spanish, with a strong ability to build relationships and drive sales. Consistently exceeded sales targets through effective inventory management and recognized for exceptional work ethic and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Operations Manager/stock supervisor
7 for All Mankind
Aventura Mall and Sawgrass, FL
04.2023 - 01.2025
- Managed stockroom operations, including receiving, shipping, and processing over $2M worth of merchandise.
- Led inventory replenishment and ensured sales floor was consistently stocked. Oversaw store maintenance, managed store supplies, ensuring a clean and organized environment.
- Achieved sales targets and provided training and guidance to team members. Personally sold about $300K annually when assisting on the sales floor.
- Manage inventory levels in the stockroom & sales floor, ensure accurate recordkeeping, and monitor the flow of goods from suppliers to the store.
- Fulfilling online orders on a daily basis work to ensure excellent customer service and address any customer complaints or issues.
- Seek, identify and implement process improvements to increase efficiency and effectiveness. Develop strategies to improve sales and profitability.
- Interview, Train and develop new employees
Warehouse associate
Caribconex Inc.
Miami, FL
10.2019 - 03.2020
- Operated forklifts to transport and organize inventory in a busy warehouse environment. Performed warehouse maintenance and supported office operations.
- Provided exceptional customer service, assisting clients with inquiries and concerns
- Received, processed, & shipped over $100's of thousands of dollars worth of freight cargo.
Administrative assistant
G&G Cargo Inc.
Miami, FL
08.2017 - 11.2018
- Assisted in daily warehouse operations, including inventory management, shipping, receiving, and processing shipment. Used greatly in warehouse during rush season
- Provided office support and customer service to ensure smooth business operations
- Worked with the maintenance supervisor to ensure all trucks, tractors, trailers, warehouses and building functioned properly & at full speed
Warehouse Clerk
Rosa Rosas Corp.
Hialeah, FL
03.2008 - 08.2014
- Handled office and warehouse, operations, including deliveries and pick-ups
- Provided customer support and assisted with logistical tasks.
Education
Medical Administrative Assistant Technician -
ATI Career Training Center
01.2011
Skills
- Retail sales and merchandising
- Warehouse operations
- Customer service and relations
- Shipping and receiving
- Bilingual communication
- Problem solving and multitasking
- Inventory management
- Team leadership
- Decision making
- Logistics management
- Customer retention
References
Alejandro Bauza, store manager for 7 for all mankind, 954-513-5650,
Accomplishments
- Successfully sold well over $300K in merchandise at 7 For All Mankind through effective sales and stock management.
- Managed stockroom operations for large-scale shipments, including heavy machinery and construction supplies, exceeding $100K in value.
- Proactively ensured accurate inventory tracking and prompt order fulfillment, reducing delays and improving overall customer satisfaction.
Timeline
Operations Manager/stock supervisor
7 for All Mankind
04.2023 - 01.2025
Warehouse associate
Caribconex Inc.
10.2019 - 03.2020
Administrative assistant
G&G Cargo Inc.
08.2017 - 11.2018
Warehouse Clerk
Rosa Rosas Corp.
03.2008 - 08.2014
Medical Administrative Assistant Technician -
ATI Career Training Center