JULIA GIRON
Customer Service / Customer Service Quality Analyst
Santa Tecla
Summary
As a dedicated professional with a strong background in customer service, I take pride in delivering exceptional experiences with professionalism and care. I thrive in both team-oriented and independent roles, ensuring seamless service through strong communication and adaptability. My goal is to create a welcoming and memorable experience for every customer while upholding the highest standards of hospitality and service excellence
Overview
7
7
years of professional experience
2
2
Languages
Work History
Recruitment Assistant
Sagan Recruitment
2025.01 - Current
- Increased efficiency of recruitment operations by maintaining an organized database of candidates, interview notes, and job postings.
- Followed up with notable applicants sourced via industry-specific pipeline
- Coordinated incoming job requisitions and applications.
- Managed high-volume requisition loads efficiently while maintaining a strong focus on candidate care throughout the entire recruitment lifecycle.
Recruitment Analyst I Talent Acquisition
TELUS DIGITAL
2024.07 - 2025.01
- Resume screening to find the most qualified candidates
- Pre-screening interviews to aspiring candidates in Las Vegas and Canada
- Usage of Applicant tracking system
- Review and follow up for assessments
- Coached candidates on areas of opportunities
- Constant communication with candidates to keep them engaged until the end of the hiring process
Customer Service Quality Analyst
TELUS DIGITAL
2019.11 - 2024.07
- Performed quality assurance audits
- Conducted root cause analysis on recurring issues, driving proactive solutions that reduced future occurrences
- Supported internal initiatives aimed at enhancing employee engagement and motivation within the team
- Evaluated current processes to develop improvement plans
- Provided detailed feedback to team members
Customer Service Representative
TELUS DIGITAL
2018.04 - 2019.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Offered advice and assistance to customers, paying attention to special needs or wants
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
Education
Technical - English Language
ITCA FEPADE
2016.01 - 2017.01
Brilliant coaching methodology - undefined
TELUS DIGITAL
2019.11 - 2019.12
Time management - undefined
TELUS DIGITAL
2019.10 - 2019.11
Emotional intelligence - undefined
TELUS DIGITAL
2020.02 - 2020.03
Diploma - Development of Human Talent
Avanza Infinite Education (Online Career)
El Salvador 2001.05 -
Skills
- Decision-Making
- Flexibility
- Communication Skills
- Problem-Solving
- Teamwork & Collaboration
- Organizational & Time Management Skills
- Adaptability & Cultural Awareness
Timeline
Recruitment Assistant
Sagan Recruitment
2025.01 - Current
Recruitment Analyst I Talent Acquisition
TELUS DIGITAL
2024.07 - 2025.01
Emotional intelligence - undefined
TELUS DIGITAL
2020.02 - 2020.03
Customer Service Quality Analyst
TELUS DIGITAL
2019.11 - 2024.07
Brilliant coaching methodology - undefined
TELUS DIGITAL
2019.11 - 2019.12
Time management - undefined
TELUS DIGITAL
2019.10 - 2019.11
Customer Service Representative
TELUS DIGITAL
2018.04 - 2019.10
Technical - English Language
ITCA FEPADE
2016.01 - 2017.01
Diploma - Development of Human Talent
Avanza Infinite Education (Online Career)
2001.05 -