Dynamic Administrative Assistant with proven experience in process optimisation and collaborative leadership. I excel at eiciently coordinating tasks, fostering fluid communication and building strong teams. My innovative approach to problem solving has generated significant savings and improved operational eiciency. Passionate about driving organisational success, I am ready to apply my energy and multi-faceted skills to new professional challenges, contributing to the achievement of ambitious goals and continued growth.
Hi, I’m
Julio Nelson Velis
Virtual Assistant
Sonsonate,El Salvador
Summary
Overview
6
years of professional experience
2
Languages
3
Certificates
Work History
Teem
Virtual Administrative Assistant
11.2024 - Current
Job overview
- Execute comprehensive virtual administrative support adhering to Teem's enterprise-level standards
- Facilitate seamless communication between clients using Teem's communication protocols
- Participate in advanced professional development programs to enhance client service capabilities
- Maintain exceptional performance metrics in accordance with Teem's quality assurance framework
- Collaborate with Teem account managers to optimize client satisfaction and operational efficiency
- Utilize Teem's software platforms to deliver consistent, high-quality administrative support
- Contribute to continuous improvement initiatives through regular feedback and process optimization
The Eye Care Center LTD
Front Desk Representative
11.2024 - Current
Job overview
- Responsible for comprehensive insurance verification processes, including eligibility checks, benefit confirmations, prior authorisations, and clear communication of coverage details to patients while maintaining accurate documentation in the practice management system
- Manage the complete cycle of optical orders including processing eyewear and contact lens orders, submitting insurance claims, handling billing statements, coordinating with labs, and keeping patients informed of their order status
- Oversee the clinic's social media presence by creating and managing engaging content across multiple platforms while maintaining active communication with patients through online channels
- Provide essential support to the oice manager through daily operational assistance, including maintaining records, managing inventory, participating in team meetings, and helping implement clinic procedures to ensure smooth practice operations
Colegio Bautista Internacional de Sonsonate
Administrative Assistant
01.2019 - Current
Job overview
- Foster eective teamwork by coordinating administrative tasks, facilitating communication between departments, and supporting educational initiatives while ensuring seamless information flow and successful completion of cross-functional projects
- Orchestrate comprehensive administrative operations through eicient task management, deadline monitoring, workflow optimization, and calendar coordination to ensure smooth organizational functioning
- Lead the planning and execution of institutional events and community engagement activities, including full logistics management, vendor coordination, and performance tracking to ensure successful outcomes
- Develop and maintain a robust document management system that ensures eicient organization, secure storage, and quick retrieval of critical information while maintaining confidentiality standards and updated procedures
- Drive operational excellence by identifying and implementing cost-saving initiatives, analyzing and optimizing administrative processes, and ensuring eicient resource allocation to support organizational financial sustainability
Education
Colegio Bautista Internacional de SonsonateSonsonate
High School Diploma from General Studies
01.2014 - 11 2015
University Overview
Escuela Americana ExtensionSan Salvador
English Studies (C1 Level)
01.2013 - 10 2015
University Overview
INSAFORP
Strategic Leadership
University Overview
Skills
Organisation and efficiency
Certification
Zendesk Customer Service Professional Certificate
Timeline
Virtual Administrative Assistant
Teem
11.2024 - Current
Front Desk Representative
The Eye Care Center LTD
11.2024 - Current
Administrative Assistant
Colegio Bautista Internacional de Sonsonate
01.2019 - Current
Colegio Bautista Internacional de Sonsonate
High School Diploma from General Studies
01.2014 - 11 2015
Escuela Americana Extension
English Studies (C1 Level)
01.2013 - 10 2015
INSAFORP
Strategic Leadership
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