Kailah Blanco
El Salvador,El Salvador
Overview
4
4
years of professional experience
Work History
Sales and Customer Service Executive
AT&T Communications at Fusion
San Salvador, SV
12.2025 - Current
- Handle high-volume inbound and outbound calls in a remote call center environment, delivering sales and customer support services
- Resolve customer inquiries related to billing, account management, service issues, and plan changes while meeting quality and efficiency metrics
- Drive revenue through consultative selling, upselling, and cross-selling AT&T products and services during customer interactions
- Meet or exceed key performance indicators (KPIs), including sales conversion, average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT)
- Retain customers by effectively de-escalating escalated calls, addressing objections, and offering appropriate retention solutions
- Review and process billing adjustments and reversals in compliance with company policies and call center procedures
- Accurately document call outcomes, account updates, and customer interactions in CRM and ticketing systems
- Adhere to call center scripts, compliance requirements, and data security standards while working in a remote environment
- Collaborate with supervisors and quality assurance teams to improve call quality, performance metrics, and customer experience
Bilingual Interpreter
One World Global Services LLC
Remote
09.2025 - 12.2025
- Accurate Translation: Conveying spoken messages accurately and faithfully between languages, preserving meaning, tone, and context.
- Confidentiality: Maintaining the confidentiality of the information shared during the interpretation process.
- Cultural Sensitivity: Understanding and respecting cultural nuances to ensure effective communication.
- Neutrality: Remaining impartial and not injecting personal opinions or biases into the interpretation.
- Professionalism: Upholding a professional demeanor and adhering to ethical standards in all interactions.
- Preparation: Familiarizing themselves with the subject matter and context ahead of time to enhance accuracy.
- Adapting to Situations: Adjusting to different settings, whether formal or informal, and being flexible in their approach.
- Send an EOR to the supervisor regarding the calls I received, time in and time out for the day.
Part time surveyor
GIC Global Services
Remote
03.2025 - 09.2025
- Conducted outbound cold calls fluently in both Spanish and English, effectively engaging with diverse audiences to promote products or services.
- Skillfully performed phone surveys, attentively collecting opinions and feedback from respondents while maintaining a professional demeanor.
- Demonstrated clear and effective communication skills, proficiently reading surveys over the phone to ensure accuracy and comprehension.
- Proactively scheduled callbacks and diligently followed up with respondents to gather additional information or address any unresolved issues.
- Maintain a neutral and unbiased position throughout interactions, ensuring fairness and objectivity in data collection and analysis.
- Consistently meet expected metrics on a daily basis, demonstrating strong work ethic and commitment to achieving performance goals.
- Created comprehensive and organized notes as needed, documenting important details and observations to support data analysis and reporting processes.
Graphic Design Intern
Graphic Design Intern
Remote
12.2024 - 02.2025
- Assisted in the creation of visual content for digital and print media, including social media graphics, marketing materials, and branding elements.
- Collaborated with the design team to develop creative concepts and ensure consistency with brand guidelines.
- Utilized design software such as Adobe Photoshop, Illustrator, and InDesign to produce high-quality visuals.
- Contributed to the ideation and execution of promotional campaigns, enhancing engagement and audience reach.
- Received feedback from senior designers and implemented revisions to improve design effectiveness.
- Maintained organization of digital assets and ensured timely delivery of design projects.
Visa Facilitator Specialist
VFS Global at Fusion
San Salvador, SV
03.2024 - 06.2024
- Assisting customers with inquiries regarding visa and passport applications
- Providing information about required documentation, application procedures, and processing times.
- Handling customer complaints and providing resolutions in a professional and timely manner.
- Processing applications accurately and efficiently.
- Maintaining a high level of customer satisfaction through excellent delivery service.
- Collaborating with colleagues to ensure smooth operations and adherence to company policies and procedures.
- Keeping up to date with changes in visa and passport regulations and procedures.
Social Media Marketer
Mario's Roofing ATL
Remote
12.2021 - 02.2022
- Provided exceptional customer service & promptly responded to complaints, ensuring customer satisfaction.
- Monitored brand mentions on FB Marketplace and responded appropriately to maintain brand reputation and address customer inquiries effectively.
- Analyzed performance metrics including views, likes, shares, comments, and conversions to evaluate the success of campaigns and make data-driven decisions.
- Strategically planned and executed content creation initiatives, including blog posts, photos, videos, infographics, and other visual content, to engage the target audience and enhance brand visibility.
- Developed and implemented social media advertising campaigns to increase brand awareness and drive engagement.
- Successfully generated qualified prospects leads for clients, contributing to business growth and expansion initiatives.
Education
Computer Engineering - student pursuing a bachelors
KUEPA SS
SVProfessional Chef Graduate -
APAC SS
SVHS Graduate -
AChild for Christ High School SS
SVSkills
- Microsoft Suite
- Excel
- Word
- Access
- 60 WPM
- Gmail
- Google suite
- AI tools
- ChatGPT
- Canva
- Videomaker
- Loom
- Vimeo
- Slack
- Skype
- Meta for Social Media Platforms
- HTML
- CSS
- Web Development
- Dialers
- Vicidial
- Avaya
- CRM
- Mioot
- Salesforce
- Language Link
- Epay
- Opus
- Tellegence
- Hubspot
- Customer service oriented
- Data Driven
- Following up on tasks
- Analytical Skills
- Time Management
- Research/Tech Savvy
- Creativity Graphic Design
- Communication
- Bilingual
- Goal oriented
- High emotional intelligence
- Tolerance of diverse cultures
- High level of communication
- Listening
- Note-taking
- Memory retention skills
- Translations
- Teamplayer
Timeline
Sales and Customer Service Executive
AT&T Communications at Fusion
12.2025 - Current
Bilingual Interpreter
One World Global Services LLC
09.2025 - 12.2025
Part time surveyor
GIC Global Services
03.2025 - 09.2025
Graphic Design Intern
Graphic Design Intern
12.2024 - 02.2025
Visa Facilitator Specialist
VFS Global at Fusion
03.2024 - 06.2024
Social Media Marketer
Mario's Roofing ATL
12.2021 - 02.2022
Computer Engineering - student pursuing a bachelors
KUEPA SS
Professional Chef Graduate -
APAC SS
HS Graduate -
AChild for Christ High School SS