Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KAREN CASTRO

Summary

Experienced healthcare support professional specializing in dietary services with a proven track record in meal preparation, food safety, and nutrition. Known for fostering strong team collaboration and consistently delivering results. Demonstrates reliability and adaptability, coupled with exceptional communication, organization, and customer service skills.

Overview

15
15
years of professional experience

Work History

Dietary Aide - Nutrition Services

Prairie Mountain Health - Fairview Personal Care Home
07.2022 - Current
  • Responsible for pouring nutritional supplements and labeling it, making juice crystals and juices according to the preparation sheet for the residents and being part of the dishroom team at the fairview building.

Customer Service Clerk – Floral Department

Safeway Sobeys West Inc. - Corral Center Brandon MB
03.2019 - 08.2022
  • Provide customers with information on available flowers and prices of bouquets and vases, take orders by phone and on the sales floor, show to the customers the products around the place, making floral arrangements, elaborate fruit baskets, prepare different creative seasonal products, process the correct payment method by credit, debit or cash. Wrap flowers. Ensure that all the displays remain fresh. Check cooler temperatures, record sales reports, generate invoices on SAP. request credits claim for spoiled product.

Grocery Store Cashier

Safeway Sobeys West Inc. - Corral Center Brandon MB
03.2019 - 08.2022
  • Greeting customers friendly, scanning groceries and ensured proper price scanning. Primary job duties included ringing up purchases. Operated computerized cash registers and credit card machines as well as conveyor belts.

Human Resource Analyst

Group Q El Salvador S.a. de C.V. (Car brand dealership)
07.2014 - 03.2018
  • Recruitment and selection of positions throughout the chain of command. Design and execute the institutional induction process, internal workshops and training. Register participants in external workshops and trainings; execute the logistics of internal campaigns of Climate, performance evaluations, among others. Coordination of institutional events as Christmas celebrations, mother’s day, father’s day, among others. (Regional Company with 600 employees just in El Salvador and 1,500 in Central America)

Human Resources Coordinator

FUSAL - Salvadorian Foundation for Health and Development
11.2010 - 03.2014
  • Company Overview: Nonprofit Organization with 250 employees in different social projects and programs
  • Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Conducted new employee orientation to foster positive attitude toward organizational objectives. Advised managers on organizational policy matters and recommended needed changes. Brainstormed ideas to create a program to attract highly sought-after job skills. Maintained an accurate candidate tracking system. Built social networks to find qualified candidates.

Education

Samaritan House-Training Centre – Government of Canada
01.2019

Child Protection Training

YMCA
01.2019

Emergency First Aid, CPR C & AED

St. John Ambulance- Brandon Manitoba
Brandon, Manitoba
01.2019

Go Safety

H Y S, WHMIS
01.2019

National Food Safety Training Program

Restaurants Canada- Brandon, Manitoba
Brandon, Manitoba
01.2019

Service Advantage for Customer Service Excellence

Commissionaires Brandon, Manitoba
Brandon, Manitoba
01.2019

Intercultural Communication in Customer Service

Manitoba Tourism Education Council
01.2019

HR Administration

José Matías Delgado University
01.2016

Organizational Climate

Central American José Simeón Cañas University UCA
01.2015

Bachelor’s Degree - public Affairs and Communications

Francisco Gavidia University
01.2012

Management, Leadership and Business Innovation

Francisco Gavidia University
01.2012

Skills

  • Quick learner who can adapt quickly to new situations
  • Enthusiastic team player who always searches for mutually beneficial solutions
  • Proficient in Microsoft Office Programs
  • Bilingual in English and Spanish
  • Drivers License (Class 5)
  • Time management
  • Problem-solving
  • Customer service

References

Kim, Verner, Manager Nutrition Services, (204) 578-2619, Prairie Mountain Health- fairview

Rhamba Hurrydass, Manager Customer Services (204) 726-8014, Safeway, Corral Centre, Sobeys Inc

Rutilio Osorio, Manager Human Resources, (503) 2248-6400, Group Q El Salvador, SA de CV

Yordanka Jarquin, Manager Human Resources, (503) 2241-6900,  FUSAL

Timeline

Dietary Aide - Nutrition Services

Prairie Mountain Health - Fairview Personal Care Home
07.2022 - Current

Customer Service Clerk – Floral Department

Safeway Sobeys West Inc. - Corral Center Brandon MB
03.2019 - 08.2022

Grocery Store Cashier

Safeway Sobeys West Inc. - Corral Center Brandon MB
03.2019 - 08.2022

Human Resource Analyst

Group Q El Salvador S.a. de C.V. (Car brand dealership)
07.2014 - 03.2018

Human Resources Coordinator

FUSAL - Salvadorian Foundation for Health and Development
11.2010 - 03.2014

Child Protection Training

YMCA

Emergency First Aid, CPR C & AED

St. John Ambulance- Brandon Manitoba

Go Safety

H Y S, WHMIS

National Food Safety Training Program

Restaurants Canada- Brandon, Manitoba

Service Advantage for Customer Service Excellence

Commissionaires Brandon, Manitoba

Intercultural Communication in Customer Service

Manitoba Tourism Education Council

HR Administration

José Matías Delgado University

Organizational Climate

Central American José Simeón Cañas University UCA

Management, Leadership and Business Innovation

Francisco Gavidia University

Samaritan House-Training Centre – Government of Canada

Bachelor’s Degree - public Affairs and Communications

Francisco Gavidia University

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