Karen Jeannette Martínez Juárez

Agent In Custumer Service

Santa Ana

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

year of professional experience

years of post-secondary education

Languages

Work History

Customer Service Representative

Concentrix

11.2023 - 02.2025

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Complejo Educativo Capitán General Gerardo Barrios

Santa Ana, El Salvador

05.2020 - 11.2022

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Call center experience

Problem resolution

Scheduling

Task prioritization

Computer proficiency

Timeline