Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Mendez

San Miguel,

Summary

Dynamic Client Service Assistant with a proven track record at C Y R Productos Y Servicios De Alimentos S.A, specializing in client needs assessment and data entry proficiency. Demonstrated ability to enhance service delivery, achieving a significant reduction in call waiting times. Known for exceptional interpersonal skills and a commitment to maintaining confidentiality, consistently exceeding client expectations.

Overview

3
3
years of professional experience

Work History

Client Service Assistant

C Y R Productos Y Servicios De Alimentos S.A
01.2024 - 01.2025

Is refereed to a manipulation of food, the presentation of it, and the distribution to patients in the hospital as equal to the personal administrative of the same.

We were in charge of the preparation of the complements of every meal, related to the condition of the patients or there necessities.

  • Assisted in planning events or meetings for key clients, demonstrating professionalism and attention to detail at all times.
  • Proactively identified potential challenges in servicing clients'' needs, working closely with management to implement preemptive measures.

Telephone Operator

Teleperformance
03.2022 - 07.2022
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.

Education

High School Diploma -

Instituto Nacional Joaquin Ernesto Cardenas
San Miguel, El Salvador
10-2015

Skills

  • Documentation and record keeping
  • Data entry proficiency
  • Client needs assessment
  • Sales support
  • Professional phone etiquette
  • Written correspondence
  • Strong interpersonal skills
  • Payment processing
  • Service recommendations

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Client Service Assistant

C Y R Productos Y Servicios De Alimentos S.A
01.2024 - 01.2025

Telephone Operator

Teleperformance
03.2022 - 07.2022

High School Diploma -

Instituto Nacional Joaquin Ernesto Cardenas
Karen Mendez