KARLA DANIELA JEREZ MIRA
Santisima Trinidad, Ayutuxtepeque
Summary
Versatile and dedicated professional with diverse experience in quality assurance and legal assistance, complemented by a strong passion for education. Demonstrates exceptional teaching capabilities while fostering an effective, supportive, and professional learning environment. Eager to join a collaborative team that values meaningful contributions and supports the personal and professional growth of its members. Committed to continuous self-improvement and exceeding expectations in every endeavor.
Overview
5
5
years of professional experience
Work History
Floor support L2
Blackhawk Network, Dispute
02.2025 - Current
- Handled escalated customer issues and provided timely resolutions to maintain service excellence.
- Provided training and mentorship to team members, enhancing their technical skills and operational knowledge.
Customer service Representative
Blackhawk Network, Dispute
10.2024 - 02.2025
- Conducted thorough investigations into customer complaints and disputes to identify root causes and provide appropriate resolutions.
Legal assistant
The Ticket Clinic - Law Firm
10.2022 - 04.2023
- Conducted comprehensive legal research and drafted legal documents including pleadings, motions, and correspondence to support attorneys.
Coach professional services
Direct English
07.2022 - 10.2022
- Facilitated workshops and training sessions aimed at improving team efficiency and customer satisfaction metrics.
Quality Assurance agent (QA)
Telus International
10.2021 - 02.2022
Customer Services Representative
Telus International
10.2020 - 09.2021
Education
Teaching – 3rd year -
Universidad De El Salvador
01.2022
High school graduated -
Colegio Modelo Adventista
01.2018
Skills
- Proactivity
- Multitasking
- Creative problem solving
- Flexible and adaptable
- Leadership skills
- Self-learning ability
- Communication skills
- Teamwork and collaboration
- Course planning
- Learning styles
Languages
English
Advanced (C1)
French
Elementary (A2)
Japanese
Beginner (A1)
Timeline
Floor support L2
Blackhawk Network, Dispute
02.2025 - Current
Customer service Representative
Blackhawk Network, Dispute
10.2024 - 02.2025
Legal assistant
The Ticket Clinic - Law Firm
10.2022 - 04.2023
Coach professional services
Direct English
07.2022 - 10.2022
Quality Assurance agent (QA)
Telus International
10.2021 - 02.2022
Customer Services Representative
Telus International
10.2020 - 09.2021
Teaching – 3rd year -
Universidad De El Salvador
High school graduated -
Colegio Modelo Adventista
Courses
- Jun 2022 English C1 Universidad de El Salvador
- Mar 2023 French A2 Alianza Francesa de San Salvador
- Present Japanese A1 Universidad Centroamericana José Simeón Cañas
Professional References
Name: Milvia Flores Hernandez
Position: Team Lead, Call Center
Organization: Blackhawk Network
Phone: 7362 3620
Relationship: Team Lead
Name: Rodrigo Rodriguez Leiva
Position: Training Specialist
Organization: Blackhawk Network
Phone: 7869 2453
Relationship: Mentor and Colleague
Name: Sharon Mejia Garcia
Position: Call Center Quality Analyst
Organization: Blackhawk Network
Phone: 7660 2820
Relationship: Mentor and Colleague
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