Karla Daniella Navarrete Herrera
San Salvador
Summary
I am a creative, proactive, and friendly professional for problem-solving. With a fast learning ability and a passion for teamwork, I thrive in dynamic environments. My dedication to helping others drives my commitment to contribute effectively while continuously pursuing professional growth. With strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Business Travel Consultant
Concentrix
02.2025 - 07.2025
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured compliance with corporate policies regarding employee safety during business travels.
- Analyzed client spending patterns to identify opportunities for additional cost savings or process improvements.
- Assisted clients in managing travel expenses, implementing budget guidelines and tracking tools.
- Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.
- Educated clients on relevant visa requirements
- Utilized advanced reservation software systems to efficiently manage bookings while minimizing errors and discrepancies.(Amadeus GDS, Python, Voyager, ect...)
- Developed strong relationships with vendors, ensuring negotiated rates and preferred availability for clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
STAC
The Office Gurus
02.2025 - 03.2025
- Assistant to real estate agents and owners, providing comprehensive support and process optimization.
- Proactive follow-up through emails, calls, and text messages.
- Coordination of appointments and visits, optimizing the daily schedule.
- Exceptional support to real estate agents and owners.
- Efficient management of specialized programs in the real estate industry.
Customer Service Representative
Telus International (Hopper, BMO Bank of Montreal)
07.2023 - 01.2025
- Application of problem-solving and multitasking skills for customer satisfaction.
- Extensive knowledge in credit cards and excellence in customer service.
- Advanced customer service management, including scheduling and modifying hotel reservations.
- Implementation of effective follow-up through emails, messages, and calls, ensuring proactive and appropriate service.
- Offering family packages and credit card management with Excel skills for financial problem-solving.
- Creation of disputes and processing of refunds when necessary, prioritizing customer security.
- Improvement and optimization of processes that elevated customer service quality and operational performance.
Saleswoman
Almacenes Leader S.A de C.V.
01.2021 - 12.2022
- Sales consultant focused on customer satisfaction and closing effective business relationships.
- Effective administration through the meeting management program with business partners.
- Implemented improvements in the VAT template, optimizing report presentation.
- Strategic product organization to maximize visibility and customer interest.
- Cash handling and sales floor experience, ensuring smooth and efficient service.
Education
Business Administration
ESI School of Management
High School Diploma - undefined
New Life Christian School
01.2023
High School Diploma -
Josue Christian School
San Salvador 05.2001 -
Skills
Exceptional customer service
Creativity in solutions
Teamwork and collaboration
Problem-solving
Time management
Multitasking
Adaptability
Detail-oriented
Timeline
Business Travel Consultant
Concentrix
02.2025 - 07.2025
STAC
The Office Gurus
02.2025 - 03.2025
Customer Service Representative
Telus International (Hopper, BMO Bank of Montreal)
07.2023 - 01.2025
Saleswoman
Almacenes Leader S.A de C.V.
01.2021 - 12.2022
High School Diploma -
Josue Christian School
05.2001 -
High School Diploma - undefined
New Life Christian School
Business Administration
ESI School of Management
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