Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karla Marcela Hernandez

Karla Marcela Hernandez

Santa Ana,El Salvador

Summary

Dynamic Medical Interpreter with extensive experience at Teleperformance, excelling in HIPAA compliance and active listening. Proven track record of facilitating clear communication in high-pressure environments, ensuring patient confidentiality and satisfaction. Adept at problem-solving and quality assurance, consistently delivering exceptional service in medical settings.

Overview

17
17
years of professional experience

Work History

Medical Interpreter

KonnectCX
03.2025 - Current
  • Provide real-time medical interpretation in a virtual environment, ensuring clear and effective communication between healthcare professionals and patients.
  • Maintain compliance with quality and ethical standards.

Medical Interpreter

Teleperformance
01.2023 - 04.2025
  • Delivered remote medical interpretation services, facilitating communication between Spanish- and English-speaking patients and healthcare staff.
  • Ensured accuracy, confidentiality, and professionalism in every interaction.

Dispatch Coordinator

Instituto Salvadoreño del Café (ISC)
12.2022 - 01.2023
  • Coordinated daily dispatch operations, ensuring efficiency and accuracy in logistics and documentation.

Technical Support Specialist

Convergys
03.2014 - 08.2018
  • Diagnosed and resolved technical issues related to network connections, data access, computer performance, and cloud migration.
  • Escalated incidents when necessary, maintaining constant client communication to ensure satisfaction.
  • Managed support tickets, documenting and tracking incidents until resolution.
  • Achieved a 90% first-contact resolution rate and maintained a 93% customer satisfaction score.

English Tutor

World of English Academy
01.2009 - 11.2013
  • Designed customized lesson plans tailored to individual student needs.
  • Integrated ICT tools into learning processes.
  • Applied dynamic teaching methods for grammar, pronunciation, and listening comprehension.
  • Prepared and graded exams, providing constructive feedback.
  • Promoted continuous evaluation through tests, oral presentations, and class participation.

Education

Bachelor's Degree - English Language

Universidad Católica De El Salvador
01.2022

Skills

  • Teamwork
  • HIPAA compliance
  • Quality assurance
  • Logistics coordination
  • Problem solving
  • Strong memory retention
  • Active listening
  • Time management
  • Team collaboration
  • Medical Terminology

Timeline

Medical Interpreter

KonnectCX
03.2025 - Current

Medical Interpreter

Teleperformance
01.2023 - 04.2025

Dispatch Coordinator

Instituto Salvadoreño del Café (ISC)
12.2022 - 01.2023

Technical Support Specialist

Convergys
03.2014 - 08.2018

English Tutor

World of English Academy
01.2009 - 11.2013

Bachelor's Degree - English Language

Universidad Católica De El Salvador
Karla Marcela Hernandez