Karla Marcela Hernandez
Santa Ana,El Salvador
Summary
Dynamic Medical Interpreter with extensive experience at Teleperformance, excelling in HIPAA compliance and active listening. Proven track record of facilitating clear communication in high-pressure environments, ensuring patient confidentiality and satisfaction. Adept at problem-solving and quality assurance, consistently delivering exceptional service in medical settings.
Overview
17
17
years of professional experience
Work History
Medical Interpreter
KonnectCX
03.2025 - Current
- Provide real-time medical interpretation in a virtual environment, ensuring clear and effective communication between healthcare professionals and patients.
- Maintain compliance with quality and ethical standards.
Medical Interpreter
Teleperformance
01.2023 - 04.2025
- Delivered remote medical interpretation services, facilitating communication between Spanish- and English-speaking patients and healthcare staff.
- Ensured accuracy, confidentiality, and professionalism in every interaction.
Dispatch Coordinator
Instituto Salvadoreño del Café (ISC)
12.2022 - 01.2023
- Coordinated daily dispatch operations, ensuring efficiency and accuracy in logistics and documentation.
Technical Support Specialist
Convergys
03.2014 - 08.2018
- Diagnosed and resolved technical issues related to network connections, data access, computer performance, and cloud migration.
- Escalated incidents when necessary, maintaining constant client communication to ensure satisfaction.
- Managed support tickets, documenting and tracking incidents until resolution.
- Achieved a 90% first-contact resolution rate and maintained a 93% customer satisfaction score.
English Tutor
World of English Academy
01.2009 - 11.2013
- Designed customized lesson plans tailored to individual student needs.
- Integrated ICT tools into learning processes.
- Applied dynamic teaching methods for grammar, pronunciation, and listening comprehension.
- Prepared and graded exams, providing constructive feedback.
- Promoted continuous evaluation through tests, oral presentations, and class participation.
Education
Bachelor's Degree - English Language
Universidad Católica De El Salvador
01.2022
Skills
- Teamwork
- HIPAA compliance
- Quality assurance
- Logistics coordination
- Problem solving
- Strong memory retention
- Active listening
- Time management
- Team collaboration
- Medical Terminology
Timeline
Medical Interpreter
KonnectCX
03.2025 - Current
Medical Interpreter
Teleperformance
01.2023 - 04.2025
Dispatch Coordinator
Instituto Salvadoreño del Café (ISC)
12.2022 - 01.2023
Technical Support Specialist
Convergys
03.2014 - 08.2018
English Tutor
World of English Academy
01.2009 - 11.2013
Bachelor's Degree - English Language
Universidad Católica De El Salvador