Summary
Overview
Work History
Education
Skills
Timeline
Karla Murillo

Karla Murillo

Customer Service And Interpretation Professional
Antiguo Cuscatlan,LI

Summary

Resourceful and detail-oriented professional with a strong background in remote work environments. Adept at managing multiple tasks efficiently, communicating clearly across diverse audiences, and providing high-quality support in fast-paced settings. Proven ability to adapt quickly to new technologies and maintain a high level of professionalism in all interactions. Professional language expert with a solid background in accurate and effective communication, skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results while proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.

Overview

10
10
years of professional experience
17
17
years of post-secondary education
3
3
Languages

Work History

Interpreter

Interactive Contact Center
Antiguo Cuscatlan, Departamento de La Libertad
02.2025 - 07.2025
  • Delivered accurate and culturally sensitive interpretation services across medical, legal, educational, finance, customer service in a remote setting.
  • Specialized in medical interpretation, facilitating effective communication between healthcare providers and patients with limited English proficiency.
  • Ensured clarity, confidentiality, and adherence to ethical standards in every interaction.
  • Demonstrated strong command of medical terminology, patient advocacy, and cross-cultural communication.

Admin Temp Support

Crowley Logists
San Salvador, Departamento de San Salvador
06.2024 - 02.2025
  • Ensuring that Bills of Lading are completed, and invoices are delivered with timeliness and high degree of accuracy.
  • Process information into the freight services applications to ensure that the documentation process flows as scheduled, based on documents submitted by our customers.
  • Release documents according to the instructions provided by customers on a timely manner.

Customer Service and Graphic Design

Imprenta Online IDEASXT
Antiguo Cuscatlan, Departamento de La Libertad
04.2015 - 05.2024
  • Provided exceptional support to clients via phone, email, and live chat in a fast-paced, remote environment.
  • Resolved customer inquiries and complaints with professionalism and empathy, ensuring high satisfaction and retention rates.
  • Maintained detailed records using CRM systems, processed orders, and collaborated with cross-functional teams to streamline service delivery.
  • Recognized for consistently exceeding performance metrics and contributing to team success.
  • Developed visual concepts and designs for both digital and print media, including social media graphics, marketing materials, branding assets, and presentations.
  • Worked closely with clients and marketing teams to understand design needs and translate ideas into compelling visuals that aligned with brand guidelines.

Education

High School Diploma -

San Francisco School, Antiguo Cuscatlan, LI
01.1999 - 01.2011

Graphic Design Course - Adobe Illustrator, Photoshop

Domestika, Online
01.2021 - Current

Skills

Timeline

Interpreter - Interactive Contact Center
02.2025 - 07.2025
Admin Temp Support - Crowley Logists
06.2024 - 02.2025
Domestika - Graphic Design Course, Adobe Illustrator, Photoshop
01.2021 - Current
Customer Service and Graphic Design - Imprenta Online IDEASXT
04.2015 - 05.2024
San Francisco School - High School Diploma,
01.1999 - 01.2011
Karla MurilloCustomer Service And Interpretation Professional