Karla Elizabeth Sanchez Jimenez

Medical appointment Clerk/Scheduler and Staffing/Scheduling coordinator

• In charge of reviewing authorizations, prescriptions, medical facility lookup and appointments arrangements.
• Manages direct communication in between the patient, facility and client
• Dedicated to coordinate medical transportation such as a car, wheelchair, basic life support equipment, etc.
• Ensure the staffing levels are adequate to reach out operational demands while adhering to budget rates with service providers, labor laws and client-patients.

Front desk hotel agent scheduler

• In charge of selling hotel rooms, checking status of hotel rooms and confirming check in and check out times.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed, giving information about amenities, and terms and conditions of each hotel handled.

• Collected room deposits, fees, and payments.
• Confirmed reservations and identification over the phone using guest information.
• Resolved service-related problems and documented actions in system.