Karla Hasfura

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• After the team members will complete the assemble of a packet I will review the whole case to make sure the information is complete, everything match according to the case type and we move packets with good quality to our paralegal team.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• This department was in charge of reaching the client once the case is ready and before it's submitted to USCIS to confirm if everything is ok with the information, otherwise we were in charge of taking notes of the feedback given by the client so the legal team can review and determine if we can still apply those changes and if it will be beneficial for the case. We also create a wet signature packet that will be mailed to the CL and also a digital copy that get sent to the client's email.

e tgMy Responsibilities include compiling documents into complete immigration submission packets, updating them based on attorney feedback, and conducting case reviews to assist the paralegal team in addressing USCIS submission issues.

• Mana
• Upwork Job

• Company Overview: Rebtel calling app
• In my prior role at an international calling app, I played a key role in customer satisfaction
• I managed customer support through Zendesk, responded to Trustpilot reviews, and handled social media interactions
• This experience strengthened my customer service and online reputation management skills, essential for customer-focused companies
• Rebtel calling app

• Company Overview: Elastic Bank
• I've played a key role in boosting customer satisfaction and trust
• I've excelled in providing exceptional service, both in-person and over the phone, addressing inquiries, handling sensitive information and being professional in any client contact
• Elastic Bank