Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katerine Sibrian

Chalatenango

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Track record of effective communication and multitasking to meet diverse administrative needs. Also, experienced with problem-solving and conflict resolution in customer service environments.

Overview

7
7
years of professional experience

Work History

Research Analyst

Expert Institute (US) - UAssitME
07.2023 - 01.2025
  • Prepared Detailed reports summarizing research findings about expert witnesses in the United States and Canada.
  • Conducted background investigations on expert witnesses
  • Assisted attorneys with reviewing and organizing witness reports.

Business Analyst

Verishop (US) - UAssistMe
10.2022 - 07.2023
  • Assisted Verishop merchants to understand and translate business needs into requirements and project scope.
  • Assistance through emails to increase resource efficiency by analyzing detailed business requirements.


Back-Office Agent

SKYCOM BPO
01.2022 - 09.2022
  • Informed Dental companies about policies and procedures.
  • Collect reports of customers' dental treatments records.
  • Gathered dental insurance information to help customers access discounted orthodontic treatments in the U.S.

Artist Curator

NEBO BPO
05.2021 - 07.2021
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Sourced emerging artists from social media, inviting them to join a global platform for live performances and monetization.

Technical Support Agent

TELEPERFORMANCE
03.2018 - 08.2020
  • Provided customer support for AT&T Uverse and analyzed issues to identify troubleshooting methods needed for quick remediation. Related to internet, TV, and phone services while offering service upgrades.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
  • Managed high call volume efficiently, addressing customer concerns promptly and professionally.
  • Submitted service tickets for equipment maintenance requests.

Education

Graduate - English Language

English Language Technician
Universidad Dr. Andres Bello El Salvador
12.2017

High School Diploma -

National Institute Dr. Francisco Martinez Suarez,
Chalatenango, El Salvador
01.2014

Skills

  • Microsoft Office
  • High attention to detail
  • Research protocol development
  • Data collection and analysis
  • Strength in research
  • Team collaboration
  • Customer service
  • Social media best practices
  • CRM software
  • Adobe Acrobat

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Research Analyst

Expert Institute (US) - UAssitME
07.2023 - 01.2025

Business Analyst

Verishop (US) - UAssistMe
10.2022 - 07.2023

Back-Office Agent

SKYCOM BPO
01.2022 - 09.2022

Artist Curator

NEBO BPO
05.2021 - 07.2021

Technical Support Agent

TELEPERFORMANCE
03.2018 - 08.2020

Graduate - English Language

English Language Technician

High School Diploma -

National Institute Dr. Francisco Martinez Suarez,

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Katerine Sibrian