Katherin Lopez
Tourist Guide
Soyapango,SS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry. Solid team player with outgoing and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Teleperformance
09.2013 - 05.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Concentrix
07.2018 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy
- Actively listened to customers, handled concerns quickly and escalated major issues .
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bilingual Tourist Guide -
Universidad Don Bosco
El Salvador, El Salvador 05.2001 -
High School Diploma -
Colegio Spencer
El Salvador, El Salvador 05.2001 -
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Problem-solving abilities
- Service Upselling
Timeline
Customer Service Representative
Concentrix
07.2018 - 05.2024
Customer Service Representative
Teleperformance
09.2013 - 05.2018
Bilingual Tourist Guide -
Universidad Don Bosco
05.2001 -
High School Diploma -
Colegio Spencer
05.2001 -
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