Katherin Lopez
Soyapango
Summary
Experienced customer service professional with a deep understanding of the BPO industry. Proven track record as a team player, skilled at building strong relationships with clients. Committed to ensuring customer satisfaction and driving company success. Highly organized and skilled in effectively managing multiple priorities while maintaining a positive attitude.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Telus Digital
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
07.2018 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally
- Resolved customer complaints with empathy
- Actively listened to customers, handled concerns quickly and escalated major issues
- Offered advice and assistance to customers, paying attention to special needs or wants
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Customer Service Representative
Teleperformance
09.2013 - 05.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Processed customer service orders promptly to increase customer satisfaction
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Handled customer inquiries and suggestions courteously and professionally
Education
Bilingual Tourist Guide -
Universidad Don Bosco
El Salvador11.2024
High School Diploma -
Colegio Spencer
El Salvador12.2008
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Problem-solving abilities
- Service Upselling
Personal Information
Title: Tourist Guide
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Telus Digital
06.2024 - Current
Customer Service Representative
Concentrix
07.2018 - 05.2024
Customer Service Representative
Teleperformance
09.2013 - 05.2018
Bilingual Tourist Guide -
Universidad Don Bosco
High School Diploma -
Colegio Spencer
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