Kathleen Mosley
Cleveland,UT
Summary
Dedicated and experienced professional seeking to leverage expensive background in customer relations, financial management, and operational efficiency ro secure a property manager position. Excellent communication and time management skills. In-depth knowledge of conflict resolution and success in handling daily operation of residential property.
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Overview
17
17
years of professional experience
Work History
Assistant Property Manager
Latitude Residentail Property
Athens, TN
08.2020 - Current
- Advocated, obtained, and implemented One Site to coordinate all leases, rents, and financial transactions, including collections, security deposits, and other income sources, and expenses for 13 properties.
- Provide administrative support to establish continuity in day-to-day procedures and policies for office operations.
- Coordinated smooth transitions for move-ins and move-outs, including insurance verifications.
- Develop the office comprehensive training manual for onboarding new leasing representative.
- Address tenant relations, promptly resolving concerns and complaints to maintain tenant satisfaction.
Assistant Property Manager
ZRS Property Mangement
Clearwater, FL
06.2017 - 07.2020
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Conducted apartment tours for potential tenants and answered questions about property.
- Managed day-to-day activities involving tenants, leasing consultants, maintenance staff, and vendors.
- Developed a data audit checklist for leasing consultants to enhance accuracy of new leases and renewals.
- Assisted the property manager, 50 to 80 invoices, into accounting software for payment.
- Recognized by ZRS Property for outstanding collection of $30,000 returns on delinquent payments.
Propety Manager
Richman Signature Property
Tampa, FL
06.2016 - 05.2017
- Managed day-to-day activities involving tenants, staff, and subcontractors.
- Met with prospective tenants to show property and assess applications or sign leases.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed all maintenance requests from tenants in a timely manner. Supervised Maintenance Staff and grounds upkeep.
- Conducted periodic inspections of property to ensure compliance with safety regulations and tenant requirements.
- Foster community relationship through organized events.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Accounts Payabe Specielist I
Auburn University
Auburn, AL
05.2016 - 11.2016
- Processed accounts payable transactions in a timely manner according to established policies and procedures.
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
- Processed and reviewed weekly travel and vendor payable accounts.
- Reconciled monthly statements and transactions to keep records accurate for reports.
School Bookkeeper
Sanford Middle School
Lee County, AL
06.2012 - 05.2015
- Processed accounts payable and receivable transactions, and reconciled credit card accounts.
- Accurately maintained records of financial transactions, monthly bank deposits, withdrawals, and reconciliations of all account statements.
- Verified payroll for administrators, teachers, and employees: hours, sick, and vacation leave.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Maintained detailed records for student activities, including ticket sales, fundraisers, and dances, ensuring all cash transactions were documented with invoices.
Assistant Manager-Floating Community Manager
Barrett & Stokely Management Firm
Atlanta , GA
05.2007 - 05.2012
- Served 3 properties during managerial turnovers, oversaw all operations including leasing, marketing, and vendors.
- Resolved billing problems and managed the eviction process for non-compliant tenants, ensuring adherence to property and state laws, and contractual obligations.
- Conducted through audits of financial records, including rent collection, delinquencies, fees, and leasing records to identify areas for improvement in revenue generation.
- Explained policy and procedure to tenants and enforced rules.
- Handle complaints from tenants regarding maintenance issues and resolve them promptly.
- Led a team of maintenance staff, ensuring high productivity and excellent customer service.
Education
Bachelor of Science - Computer Science And Programming
Tennessee State University
Nashville, TN12-1985
Skills
- Property Management
- Multi-family property management
- Leasing and sales
- Tenant relations
- Interpersonal abilities
- Marketing and Advertising
- Rent collection
- Database Management
- Knowledge of leasing and market conditions
Software Skills
Yardi,Rent Cafe, OneSite, Blue Moon Leasing, McAleer and Banner Financial Accounting & Systems, AESOP/Veri-Tim software applications, Icheckgateway and Quickbooks. Training National Association of Professional Women in Property Management, Stephen D. Bell training courses in Professional Leasing, Telephone Customer Skills and Internet Leasing. HUD- Fair Housing Property law and statues.
Timeline
Assistant Property Manager
Latitude Residentail Property
08.2020 - Current
Assistant Property Manager
ZRS Property Mangement
06.2017 - 07.2020
Propety Manager
Richman Signature Property
06.2016 - 05.2017
Accounts Payabe Specielist I
Auburn University
05.2016 - 11.2016
School Bookkeeper
Sanford Middle School
06.2012 - 05.2015
Assistant Manager-Floating Community Manager
Barrett & Stokely Management Firm
05.2007 - 05.2012
Bachelor of Science - Computer Science And Programming
Tennessee State University
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