Katya Michelle Gallardo Monge
Call Center Agent
Barrio San Sebastián Calle Texical #33 Apartamento 5
Summary
Dynamic customer service professional with a proven track record at Global Contact Enterprises, excelling in empathetic communication and decision-making. Recognized for enhancing customer satisfaction and fostering loyalty through effective problem-solving. Skilled in task prioritization and maintaining confidentiality, ensuring a positive and efficient work environment.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Agent
Global Contact Enterprises
10.2024 - 03.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Administrative Assistant
Impromos
06.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Colegio “Mercedes Maiti De Luarca”
CA-1 CA-1 14, Ilopango11-2023
Skills
Customer service
Empathetic and genuine
Task prioritization
Decision-making
Information verification
Time management
Timeline
Customer Service Agent
Global Contact Enterprises
10.2024 - 03.2025
Administrative Assistant
Impromos
06.2023 - 07.2024
High School Diploma -
Colegio “Mercedes Maiti De Luarca”