Kayna Palacios Bracamonte
San Salvador,SS
Summary
Detailed Immigration Officer polished in scrutinizing passports and other travel documents of travelers and immigrants to verify validity. Bringing one year of comprehensive experience interviewing travelers to cross-check authenticity of travel documents and prevent unauthorized travel. Strong communicator with excellent interactive. Watchful Immigration Officer with one year of hands-on experience interviewing applicants and reviewing documents to assess applicant's potential citizenship. In-depth knowledge of intelligence gathering and investigative procedures. Respectful and diligent professional skillful in collecting and disseminating immigration information and conducting positive community relations. Proficient. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
inmigration officer
DIRECCION GENERAL DE MIGRACION Y EXTRANGERIA
01.2024 - Current
- Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
- Reduced immigration fraud through thorough examination of documents and identification of inconsistencies.
- Conducted interviews with applicants to determine eligibility for entry or residence in the United States.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Facilitated expedited processing for eligible travelers in order to maintain efficient operations at the border.
- Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
- Provided accurate information on immigration policies, processes, and requirements to both the public and internal stakeholders.
- Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
- Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
Front desk Agent
ALFA DIAGNOSTIC MIAMI
01.2023 - 10.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
sales agent
THE OFFICE GURUS
01.2022 - 01.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
language Advisor
ACADEMIA EUROPEA
01.2022 - 12.2022
- Enhanced language comprehension by incorporating interactive activities and immersive techniques in lessons.
- Increased student fluency by implementing conversation-based learning exercises.
- Improved students'' reading and listening skills through targeted multimedia resources and real-life scenarios.
- Developed tailored lesson plans for individual learners, addressing specific areas of improvement and cultural needs.
- Boosted language retention by creating engaging games and activities focused on vocabulary acquisition and grammar usage.
- Administered assessments to track student progress, adapting teaching methods as needed for optimal results.
- Collaborated with fellow language specialists to share best practices, classroom strategies, and resource materials for consistent instruction quality.
Hilton account, Guest Assistance agent
TELEPERFORMANCE
01.2021 - 12.2021
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
AT&T Technical support
Fusion BPO
01.2020 - 12.2020
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
Sales Agent
BANCO AMÉRICA CENTRAL
01.2018 - 10.2020
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Customer service and sales
TIGO EL SALVADOR
01.2016 - 01.2017
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Streamlined sales processes for increased efficiency and improved overall team performance.
- Optimized client retention with proactive communication and thorough followups.
- Collaborated with cross-functional teams to develop innovative solutions, driving sales growth.
- Analyzed market trends to identify new business opportunities and expand market share.
- Conducted comprehensive data analysis to monitor performance metrics and inform strategic decisionmaking.
- Implemented customized sales strategies tailored to individual clients, fostering long-term relationships.
- Actively participated in industry events and conferences to broaden professional network and gather valuable insights into emerging trends.
Education
Licenciatura En Idioma Ingles - Bilingüe
Universidad Francisco Gavidia
San Salvador, El Salvador04.2024
Skills
- Customer Service
- Sales
- Technical Support
- Teacher
- English Major (Egresada)
- High School (Completed)
Certification
GESTION DEL TALENTO HUMANO Y DESARROLLO DE COMPETENCIAS
work experience
- 2016-2017 TIGO EL SALVADOR, (Customer service and sales)
- 2018-2020 BANCO AMÉRICA CENTRAL (Sales Agent)
- 2020: Fusion BPO (AT&T Technical support)
- 2021: TELEPERFORMANCE (Hilton account, Guest Assistance agent)
- 2022: ACADEMIA EUROPEA (language Advisor)
- 2022-2023: THE OFFICE GURUS (sales agent)
- 2023 ALFA DIAGNOSTIC MIAMI (Front desk Agent)
- 2024 DIRECCION GENERAL DE MIGRACION Y EXTRANGERIA inmigration officer (Currently)
equipment management
- Computer
- Microsoft Office
- Windows
- AS400
- Sibel
- Avaya
- At&t system
- Hilton system
personal qualities
- Rule Follower
- Good collaborator
- Willingness
- Competitive
- Cheerful
- Responsible
job references
- Roberto Tejada, BAC Sales Manager, +503 71702533
- Ana Masucci, Coordinadora Academia Europea Usa, +503 77693331
personal references
- Jose Palacios, +503 79220595
- Maritza Bracamonte, +503 71687859
- William Campos, +503 71182359
personal data
Kayna Milagro Palacios Bracamonte, Licenciada en idioma ingles, 26 years old, Single, Primera calle poniente #2904, Condominio monte maría, Edificio D, Cuarto nivel, apartamento #8
Timeline
inmigration officer
DIRECCION GENERAL DE MIGRACION Y EXTRANGERIA
01.2024 - Current
Front desk Agent
ALFA DIAGNOSTIC MIAMI
01.2023 - 10.2023
sales agent
THE OFFICE GURUS
01.2022 - 01.2023
language Advisor
ACADEMIA EUROPEA
01.2022 - 12.2022
Hilton account, Guest Assistance agent
TELEPERFORMANCE
01.2021 - 12.2021
AT&T Technical support
Fusion BPO
01.2020 - 12.2020
Sales Agent
BANCO AMÉRICA CENTRAL
01.2018 - 10.2020
Customer service and sales
TIGO EL SALVADOR
01.2016 - 01.2017
Licenciatura En Idioma Ingles - Bilingüe
Universidad Francisco Gavidia
GESTION DEL TALENTO HUMANO Y DESARROLLO DE COMPETENCIAS
Similar Profiles
Wilfred MartinezWilfred Martinez
Technician No.1 at Direccion General De AduanasTechnician No.1 at Direccion General De Aduanas
Rhadames Carlos Manuel Mateo VargasRhadames Carlos Manuel Mateo Vargas
Gerente De Auditoria Interna / Auditor General at Direccion General De AduanasGerente De Auditoria Interna / Auditor General at Direccion General De Aduanas
Evelyn Lorete Castro GutierrezEvelyn Lorete Castro Gutierrez
Assistant General Manager at Direccion General COBAENAssistant General Manager at Direccion General COBAEN