Summary
Overview
Work History
Education
Skills
Timeline
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Keily Jimenez

Keily Jimenez

Billing & Customer Support Agent
San Salvador

Summary

Dynamic Customer Service Email Specialist with a proven track record at Sunnova Energy Corp., excelling in empathetic communication and analytical problem-solving. Enhanced customer satisfaction through effective issue resolution and improved billing accuracy, leveraging strong financial skills to reconcile discrepancies and foster client relationships. Committed to delivering exceptional service and operational efficiency.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Service Email Specialist

Sunnova Energy Corp.
08.2023 - 07.2025
  • Demonstrated adaptability by staying informed about updates in company policies or product offerings that impacted customer experiences.
  • Increased efficiency within the customer service department by sharing best practices and feedback with colleagues.
  • Applied strong analytical skills when handling complex cases, thoroughly investigating issues before proposing solutions for optimal outcomes.
  • Achieved high levels of customer satisfaction through empathetic communication and creative problem-solving skills.

Billing Specialist

Sunnova Energy Corp.
07.2023 - 07.2025
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.

Education

High School Diploma -

Centro Cutural Salvadoreño Americano
San Salvador, El Salvador
05.2001 -

Excel

CCSA
El Salvador, El Salvador
05.2001 -

Skills

Customer & Communication Skills
  • Call center support and customer service
  • Handling complaints calmly and effectively
  • Showing empathy and understanding to customers

Billing & Finance Skills

  • Preparing and processing invoices
  • Posting and reconciling payments accurately
  • Managing claims and insurance-related tasks
  • Recovering outstanding debts and following up on delinquent accounts
  • Strong analytical and calculation skills
Technical Tools
  • Basic familiarity with WHM and cPanel for hosting support
  • Comfortable using Microsoft Office, especially Excel and Word

Timeline

Customer Service Email Specialist

Sunnova Energy Corp.
08.2023 - 07.2025

Billing Specialist

Sunnova Energy Corp.
07.2023 - 07.2025

High School Diploma -

Centro Cutural Salvadoreño Americano
05.2001 -

Excel

CCSA
05.2001 -

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Keily JimenezBilling & Customer Support Agent