Keily Jimenez
Billing & Customer Support Agent
San Salvador
Summary
Dynamic Customer Service Email Specialist with a proven track record at Sunnova Energy Corp., excelling in empathetic communication and analytical problem-solving. Enhanced customer satisfaction through effective issue resolution and improved billing accuracy, leveraging strong financial skills to reconcile discrepancies and foster client relationships. Committed to delivering exceptional service and operational efficiency.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Email Specialist
Sunnova Energy Corp.
08.2023 - 07.2025
- Demonstrated adaptability by staying informed about updates in company policies or product offerings that impacted customer experiences.
- Increased efficiency within the customer service department by sharing best practices and feedback with colleagues.
- Applied strong analytical skills when handling complex cases, thoroughly investigating issues before proposing solutions for optimal outcomes.
- Achieved high levels of customer satisfaction through empathetic communication and creative problem-solving skills.
Billing Specialist
Sunnova Energy Corp.
07.2023 - 07.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Education
High School Diploma -
Centro Cutural Salvadoreño Americano
San Salvador, El Salvador 05.2001 -
Excel
CCSA
El Salvador, El Salvador 05.2001 -
Skills
Customer & Communication Skills
- Call center support and customer service
- Handling complaints calmly and effectively
- Showing empathy and understanding to customers
Billing & Finance Skills
- Preparing and processing invoices
- Posting and reconciling payments accurately
- Managing claims and insurance-related tasks
- Recovering outstanding debts and following up on delinquent accounts
- Strong analytical and calculation skills
- Basic familiarity with WHM and cPanel for hosting support
- Comfortable using Microsoft Office, especially Excel and Word
Timeline
Customer Service Email Specialist
Sunnova Energy Corp.
08.2023 - 07.2025
Billing Specialist
Sunnova Energy Corp.
07.2023 - 07.2025
High School Diploma -
Centro Cutural Salvadoreño Americano
05.2001 -
Excel
CCSA
05.2001 -
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