Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Software
Timeline
BusinessDevelopmentManager

Kelly Soto

Houston

Summary

Proven achiever with a strong background in marketing and customer service, notably at HEB Grocery Store, where I spearheaded strategies boosting market competitiveness. Skilled in data analysis and relationship management, I excel in driving sales and enhancing customer experiences. Demonstrated adaptability and a results-driven approach, ensuring significant contributions to team success and revenue growth.

Overview

7
7
years of professional experience

Work History

Meat Market Specialist

HEB Grocery Store
08.2023 - Current
  • Increased market share by developing and implementing targeted marketing strategies.
  • Provided valuable input during corporate strategy meetings contributing insights towards growth opportunities.
  • Implemented changes in response to evolving market trends which improved overall competitiveness.
  • Managed cross-functional teams to ensure seamless collaboration on major projects, leading to successful outcomes.
  • Boosted sales revenue with effective product positioning and pricing strategies.

Sales Lead Keyholder

Aldo Shoes
09.2021 - 08.2023
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.

Assistant Bakery Team Leader

Joe V's Smart Shop
02.2019 - 10.2022


  • Contributed to store-wide success by cross-training in other departments and assisting as needed during peak periods.
  • Reduced waste by implementing efficient production techniques and monitoring product freshness daily.
  • Working alongside managers and higher-ups in order to succeed in the bakery department.
  • Introduce shortcuts and ways to maneuver faster in the department for quicker results on the sales floor.

Lead Sales Key Holder

Bella Terra Cosmetics
05.2021 - 09.2022
  • Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
  • Assisted in the development of annual budgets for the store location, ensuring fiscal responsibility in all aspects of store operations.
  • Counted inventory daily to ensure all items are accounted for.
  • Visited different store locations daily and became familiar with different locations budgets.
  • Pull customers in flash sales method

Cashier

Fiesta Mart LLC
09.2017 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Certification - Medical Billing And Coding

College of Healthcare Professionals
NRG Houston Texas
06.2025

High School Diploma -

Harmony Science Academy Houston High
Houston, Texas
05.2019

Skills

  • Relationship Management
  • Data Interpretation
  • Data Analysis
  • Qualitative Research
  • Customer Service
  • Attention to Detail
  • Multitasking
  • Reliability
  • Adaptability
  • Effective Communication
  • Marketing strategy
  • Statistical Analysis

Languages

Spanish
Native language
English
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Excel

Timeline

Meat Market Specialist

HEB Grocery Store
08.2023 - Current

Sales Lead Keyholder

Aldo Shoes
09.2021 - 08.2023

Lead Sales Key Holder

Bella Terra Cosmetics
05.2021 - 09.2022

Assistant Bakery Team Leader

Joe V's Smart Shop
02.2019 - 10.2022

Cashier

Fiesta Mart LLC
09.2017 - 09.2019

Certification - Medical Billing And Coding

College of Healthcare Professionals

High School Diploma -

Harmony Science Academy Houston High

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Kelly Soto