Kendra Moore
Lancaster,OH
Summary
Highly-motivated team member with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Salvage Representative Sr
Progressive Insurance
07.2023 - Current
- Implemented quality assurance measures designed to reduce errors associated with processing salvaged vehicles.
- Trained personnel on proper handling techniques for salvageable goods.
- Maintained records of all pertinent information concerning each transaction involving titles.
- Participated in regular meetings with management team members to discuss progress on projects.
- Provided advice on how to resolve complex title-related issues that arise during transactions.
- Prepared reports detailing status of titles in order to facilitate transactions.
- Managed communications with clients, providing updates and addressing inquiries throughout the title process.
- Trained and mentored claim specialist, fostering a culture of excellence and continuous improvement.
CRM Onboarding Auto Sales Coach - Interim
Progressive Insurance
12.2022 - 06.2023
- Maintained daily calendars, set appointments with consultants, and planned team events.
- Prepared weekly schedules and verified that there were no overlapping meetings or time restrictions.
- Communicated rules and expectations to new hires, and supported them with necessary corrective actions.
- Implemented unique methods and methodologies, which helped to reduce and resolve new hire issues.
- Collected, tracked, and evaluated consultant phone behaviors to help create a plan to correct negative behaviors.
- Researched and led team huddles in various areas to drive improvements and devise new processes.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance opportunities with employees, identifying causes and issues to find solutions.
Sales Consultant
Progressive Insurance
12.2020 - 12.2022
- Boosted client satisfaction by offering proactive resolutions while driving actionable responses to questions, concerns or challenges.
- Landed new customer accounts through a consistent combination of perseverance, availability, and exceptional service.
- Conducted phone calls with potential clients to present insurance policies, and answer questions.
- Upsold products to policyholders and potential new clients.
- Exceeded company sales goals for new policies.
- Pursued continued professional development through insurance workshops, courses, and webinars.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Increased sales through a consultative sales approach and focused relationship-building with new and existing policyholders.
Office Manager & Licensed Consultant
Gustin Insurance
01.2000 - 12.2020
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed, scheduled and coordinated office functions and activities for employees.
- Trained and mentored independent agency staff in company policies.(policy changes - claims - new business - payment options)
- Educated staff in rules, strategies, and performance principles.
- Audited department processes to identify areas for improvement.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Associate of Applied Business -
Shawnee State University
Portsmouth, OHProperty And Casualty License -
Ohio Department of Insurance
Columbus, OhioSkills
- Time management
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Critical thinking
- Attention to Detail
- Friendly, positive attitude
Accomplishments
- Role Model 2022
- Sales Battle 2021 & 2022
- MPV 2022 & 2023
- National Sales Shadow 2022
- PSP SME 2023
Timeline
Salvage Representative Sr
Progressive Insurance
07.2023 - Current
CRM Onboarding Auto Sales Coach - Interim
Progressive Insurance
12.2022 - 06.2023
Sales Consultant
Progressive Insurance
12.2020 - 12.2022
Office Manager & Licensed Consultant
Gustin Insurance
01.2000 - 12.2020
Associate of Applied Business -
Shawnee State University
Property And Casualty License -
Ohio Department of Insurance
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