Summary
Overview
Work History
Education
Skills
Nit Number
Isss Number
Driver License Number
Lawyer Card Number
Personal Information
Dui Number
READING
Timeline
Generic

Kenny Elizabeth Hernández Zelaya

LAWYER
Santa María

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

16
16
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Coordinator and Administrator of Credits and Colle

Consulpro S.A. de C.V.
01.2009 - 01.2011
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

AGENT FROM LOYALTY AND RETENTION

Telus International
08.2021 - Current
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Streamlined internal processes for improved efficiency and productivity within the agency.

EDUCATOR IN EARLY CHILDHOOD EDUCATION

Centre Educative Grandir Ensemble
11.2013 - 04.2014
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Assessed student performance and provided feedback to facilitate student success.
  • Created and implemented assessments to measure student progress.
  • Built relationships and communicated with parents to provide best learning environment for children.

Non-Performing Loan Coordinator, Bank of America

NCO Financial Services
08.2011 - 01.2012
  • Review and verify compliance with Bank of America loan contracts in the United States of America
  • Recover a certain amount of bad debts through phone calls
  • Utilized advanced software tools to efficiently manage pipelines, prioritize tasks, track progress, and meet deadlines consistently without sacrificing accuracy or quality of work output.
  • Trained new team members on company policies, procedures, and industry regulations to ensure a high level of service quality.

Maintenance Service

GDI Services, Inc.
02.2011 - 08.2011
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor's Degree - Legal And Social Sciences

University Capitán General Gerardo Barrios
USULUTAN
05.2000 - 01.2007

Certificate of College Studies - Educational Techniques For Children From 0 To 12 Y

College Gerald Godin
Sainte Genevieve, Quebec
01.2012 - 01.2013

Skills

Problem-solving

Nit Number

9384-040680-101-5

Isss Number

199808443

Driver License Number

9384-040680-101-5

Lawyer Card Number

21638

Personal Information

Date of Birth: 06/04/80

Dui Number

02634984-6

READING

I am an enthusiastic, self-motivated, reliable, responsible and hard working person.  I am a mature team worker and adaptable to all challenging situations. I  am able to work well both in a team environment as well as using own  initiative. I am able to work well under pressure and adhere to strict  deadlines.

Timeline

AGENT FROM LOYALTY AND RETENTION

Telus International
08.2021 - Current

EDUCATOR IN EARLY CHILDHOOD EDUCATION

Centre Educative Grandir Ensemble
11.2013 - 04.2014

Certificate of College Studies - Educational Techniques For Children From 0 To 12 Y

College Gerald Godin
01.2012 - 01.2013

Non-Performing Loan Coordinator, Bank of America

NCO Financial Services
08.2011 - 01.2012

Maintenance Service

GDI Services, Inc.
02.2011 - 08.2011

Coordinator and Administrator of Credits and Colle

Consulpro S.A. de C.V.
01.2009 - 01.2011

Bachelor's Degree - Legal And Social Sciences

University Capitán General Gerardo Barrios
05.2000 - 01.2007
Kenny Elizabeth Hernández ZelayaLAWYER