KENYA YAMILETH ZELAYA GÁLVEZ

• Coordinated B2B corporate events with marketing, graphic design, sales, operations, and internal stakeholders to ensure cohesive execution.
• Anticipated operational issues, made timely decisions, and coordinated solutions to ensure successful event execution.

• Coordinated office operations, technician support, reporting, and customer communications to enhance project efficiency.
• Maintained operational follow-ups and ensured compliance with service standards.

• Reinforced GDS-related processes and operational performance expectations for LATAM operations, including travel agency accounts FlightHub and TravelPerk.
• Monitored performance KPIs, identified knowledge and execution gaps, and supported targeted action plans to improve team results.
• Monitored performance KPIs and identified knowledge and execution gaps, implementing targeted action plans to enhance team results.
• Collaborated with leadership teams to establish best practices, ensure process consistency, and improve operational performance.

• Audited PNRs processed by travel agents and new hires, checking transaction accuracy, process adherence, and compliance.
• Identified execution gaps and compliance risks that could lead to financial penalties and negatively affect account KPIs.
• Delivered targeted classroom support and refresher training to new-hire groups, focusing on topics with the highest failure rates and clarifying GDS procedures.
• Identified execution gaps and compliance risks, enabling proactive measures to mitigate potential financial penalties and safeguard account KPIs.
• Delivered targeted classroom support and refresher training to new hires, enhancing understanding of GDS procedures and addressing high-failure rate topics.

Graduated: 2026