Summary
Overview
Work History
Education
Skills
Websites
Certification
Software
Interests
Timeline
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Kevin Ariel Salinas Rosales

Kevin Ariel Salinas Rosales

IT Specialist | Cloud Infrastructure & Web/Mobile Developer
Colon

Summary

I am an experienced IT professional with over 10 years in technical support, cloud infrastructure, and system administration. I've worked with major platforms such as Google Workspace, Microsoft 365, AWS, Azure, and QuickBooks, handling both end-user support and backend configurations. In addition, I have hands-on experience in full-stack development, building mobile apps and web applications from frontend to backend. I'm passionate about solving complex technical challenges and continuously expanding my skill set in IT and software development.

Overview

12
12
years of professional experience
1
1
Certification
2
2
Languages

Work History

Application Administrator

Crowley
03.2024 - Current
  • Offered system and application support to internal employees.
  • Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
  • Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
  • Delivered training, documentation and end-user support.
  • Implemented new applications, features and enhancements to existing applications.
  • Enhanced application performance by implementing regular system updates and maintenance.

Level 1

Skyline Cloud services
01.2023 - 03.2024
  • Deploy Virtual machines in VMware, AWS and Azure.
  • Maintenance and troubleshooting of our internal active directory
  • Manage QuickBooks updates, upgrades, troubleshooting
  • Manage hybrid account, reset passwords, remotes desktops troubleshooting
  • Add/change/remove from the admin panel in Office 365
  • Guide users through diagnosis and troubleshooting processes.
  • Tools: N-able, Bomgar, LogMeIn, Anydesk.

Senior Level 2 Tech Support

Concentrix El Salvador
01.2018 - 01.2023
  • Outsourced by Microsoft as a Tech Support Representative
  • Receive escalations from Level 1 Technicians
  • Follow up with customer for outgoing and known issues
  • Support Customers through Inbound calls, chats, email and outbound calls (call backs).
  • Troubleshoot issues with Office 365 and share point
  • Add/change/remove from the admin panel in Office 365
  • Conference calls with 3rd parties.

Tech support representative

Telus El Salvador
01.2014 - 01.2018
  • Outsourced by Google as a Tech Support Representative
  • Support Customers through Inbound calls.
  • Troubleshoot issues with Gsuit / Google Cloud
  • Troubleshoot mailing issues with Google
  • Guide users through diagnosis and troubleshooting processes.
  • Escalate issues when appropriate
  • Conference calls with 3rd parties.

Education

Tech Degree - Computer Systems

Francisco Gavidia University
01.2012 - 01.2014

Technical Degree in Open Source Software Developme - Software Development

ESIT
Remote
05.2001 -

Skills

Networking

Computer Servers

Active Directory

Office 365

Cloud email providers

Azure and PowerShell

Server maintenance

ITIL framework

Teamwork

Network troubleshooting

Multitasking

Open source development

Object-oriented programming

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Certification

Networking Basics ( https://www.credly.com/badges/0bc2df9a-9b00-4120-bf9a-f1aaef415343)

Software

Office 365 Admin Center – user management, mail flow, license assignments QuickBooks Desktop & Online – installation, updates, troubleshooting VMware ESXi / vSphere – virtual machine deployment and maintenance AWS & Azure – VM provisioning, resource management, cloud support Active Directory – user/group policies, password resets, permissions Visual Studio Code / Android Studio – software and mobile app development Firebase / Firestore – backend for mobile/web apps Git & GitHub – version control and collaboration N-able, Bomgar, AnyDesk, LogMeIn – remote support tools

Interests

Exploring emerging technologies (AI, cybersecurity, cloud computing) Mobile app and web development Open-source collaboration and coding challenges Continuous learning through online certifications Improving IT support processes and automation Tech communities and forums (Stack Overflow, GitHub) Entrepreneurship and SaaS product design

Timeline

Application Administrator

Crowley
03.2024 - Current

Level 1

Skyline Cloud services
01.2023 - 03.2024

Senior Level 2 Tech Support

Concentrix El Salvador
01.2018 - 01.2023

Tech support representative

Telus El Salvador
01.2014 - 01.2018

Tech Degree - Computer Systems

Francisco Gavidia University
01.2012 - 01.2014

Technical Degree in Open Source Software Developme - Software Development

ESIT
05.2001 -

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Kevin Ariel Salinas RosalesIT Specialist | Cloud Infrastructure & Web/Mobile Developer