Office 365
Kevin Duran
Marketing | Administration
San Salvador
Summary
Organized and dedicated professional with 10 years of experience and proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Operation Manager Jr
Foundever
10.2021 - 03.2024
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Project Coordinator
SYKES
01.2019 - 10.2021
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Assisted in creation of detailed project proposals, ensuring alignment with company goals before initiating execution.
- Supported project teams with timely tracking and reporting of project progress and performance.
Team Leader
SYKES
12.2016 - 01.2019
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
Customer Service Representative
SYKES
04.2014 - 11.2016
- Tracked customer service cases and updated service software with customer information, up to 40 customers per day with 10 minutes long interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
MBA - Marketing
Universidad Centroamericana Jose Simeon Canas
El Salvador, El Salvador 10.2024 -
Skills
Software
Project administrator
Emails and Calendar software
CRM
Timeline
MBA - Marketing
Universidad Centroamericana Jose Simeon Canas
10.2024 -
Operation Manager Jr
Foundever
10.2021 - 03.2024
Project Coordinator
SYKES
01.2019 - 10.2021
Team Leader
SYKES
12.2016 - 01.2019
Customer Service Representative
SYKES
04.2014 - 11.2016
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