Kevin Lopez Cerritos
La Libertad,El Salvador
Summary
Results-driven Supervisor with over 8 years of experience leading cross-functional teams to deliver high-impact digital projects for global clients such as Google, Saks Fifth Avenue, Epic Games, and Omio. Proven expertise in platform optimization, process improvement, and enhancing user experiences. Adept at managing complex workflows, meeting tight deadlines, and driving measurable results. Passionate about leveraging leadership skills to drive innovation and operational excellence in dynamic environments.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Supervisor
Telus Digital
La Libertad, El Salvador
11.2016 - 07.2024
- Managed end-to-end digital projects for high-profile clients, delivering a 15% improvement in user satisfaction
- Led a cross-functional team of 20+ members, streamlining workflows and reducing project delivery time by 30%
- Optimized client platforms, resulting in a 25% increase in traffic and improved user engagement
- Implemented advanced technologies to enhance client digital presence, consistently exceeding KPIs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Focus, Ubiquity Inc., Convergys
La Libertad, El Salvador
09.2013 - 04.2016
- Handled high volumes of customer inquiries across phone, email, and chat, achieving a 98% customer satisfaction rating
- Resolved escalated customer concerns promptly, improving client loyalty and retention
- Trained and mentored 5+ new team members, improving team productivity and efficiency
Trainer
Teleperformance
, El Salvador
04.2012 - 10.2013
- Conducted onboarding and training sessions for new hires, ensuring alignment with company processes and customer service standards
- Monitored trainee performance and provided feedback to enhance skills and knowledge
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 85%.
- Trained and mentored 200 new personnel hired to fulfill various roles.
Education
High School Diploma -
Liceo Cristiano Reverendo Juan Bueno
Izabal, Guatemala.Skills
Leadership & Team Management
Conflict Resolution
Digital Project Management
Platform Optimization
Customer Experience Enhancement
Process Improvement
JIRA
Asana
MS Office
Zendesk
Staff management
Operations management
Process improvement
Strategic planning
Additional Information
Available to relocate or work remotely as needed.
Content Creator
- Created engaging comedy content, growing a follower base of over 46,000.
- Achieved consistent high engagement, with videos reaching thousands of views and interactions.
- Leveraged trending topics and creative storytelling to build an online presence and foster community engagement.
- Collaborated with other creators and explored content strategies to sustain audience growth.
Timeline
Supervisor
Telus Digital
11.2016 - 07.2024
Customer Service Representative
Focus, Ubiquity Inc., Convergys
09.2013 - 04.2016
Trainer
Teleperformance
04.2012 - 10.2013
High School Diploma -
Liceo Cristiano Reverendo Juan Bueno
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