Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kimberly Baires

Kimberly Baires

Soyapango

Summary

Proven Supervisor at Fudpuckers with a track record of enhancing team productivity and reducing turnover through effective leadership and staff management. Excelled in customer service roles at Cognizant and Convergys, demonstrating strategic planning and goal orientation. Skilled in training and mentoring, with a knack for fostering teamwork and achieving organizational goals.

Overview

10
10
years of professional experience

Work History

Retail Supervisor

Fudpuckers
04.2020 - 10.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Customer Service Representative

Cognizant
10.2018 - 12.2019

I was in charge of collecting medical records from different hospitals and clients.

Customer Service Representative

Convergys
02.2015 - 08.2018

I was working with US Cellular i was in charge of creating new accounts,adding information into their profiles, activation and cancelation etc.

Education

Business Administration -

Universidad Francisco Gavidea
San Salvador

Bachelor Of Accounting - Accounting And Finance

Maria Mazzarello
Santa Tecla, La Libertad
11.2015

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Strategic planning
  • Inventory control

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Retail Supervisor

Fudpuckers
04.2020 - 10.2024

Customer Service Representative

Cognizant
10.2018 - 12.2019

Customer Service Representative

Convergys
02.2015 - 08.2018

Business Administration -

Universidad Francisco Gavidea

Bachelor Of Accounting - Accounting And Finance

Maria Mazzarello
Kimberly Baires