Kriscia Abigail Palacios Cubias
San Salvador
Summary
One of my professional goals is adapted to the needs of evolving and improving within the company where I develop as a professional. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. I consider myself a woman who takes risks in situations that require it, for the benefit of the company, in search of one or more solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
10.2020 - 01.2022
Customer Service Agent
Telus International
02.2022 - 09.2022
Customer Service Agent
Blackhawk Network
10.2022 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Education
High School Diploma -
Colegio Adventista De San Salvador
1ra Avenida Norte, Pasaje Lindo, San Salvador11-2014
English Degree -
Universidad Tecnológica De El Salvador
1a Calle Poniente, 19 Avenida Norte, San Salvador11-2021
Skills
- Teamwork
- Customer Service skills
- Problem Resolution
- Outstanding Communication skills
- Call Center experience
- Work under pressure
Certification
Certificate of Appreciation - Serving as a Translator to the United States Military Group.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Agent
Blackhawk Network
10.2022 - Current
Customer Service Agent
Telus International
02.2022 - 09.2022
Customer Service Representative
Teleperformance
10.2020 - 01.2022
High School Diploma -
Colegio Adventista De San Salvador
English Degree -
Universidad Tecnológica De El Salvador
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance