Laura Henriquez
Executive Administrative Assistant
Carlsbad,CA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through twenty years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
21
21
years of professional experience
1
1
Language
Work History
Administrative Assistant
Maker Learning Network
Palmdale, CA
03.2023 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Developed and updated spreadsheets and databases to track, analyze, and report student and staff data
- Executed record filing system to improve document organization and management
- Managed filing system, entered data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests
Coordinator of Office Systems and Staff/Executive Assistant
iLEAD California
Castaic, CA
08.2012 - 02.2023
- Monitored front areas so that questions could be promptly addressed
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Used job-related software to draft and finalize written correspondence and documentation
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Managed company schedule to coordinate calendar and arrange travel
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
- Entered data, generated reports, and produced tracking documents
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights
- Assisted in completing bi-weekly payroll for 500 employees
- Coached employees through day-to-day work and complex problems
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering amicable working environment conducive to collaboration
- Updated and maintained confidential databases and records
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for school directors, CEO, and executive team
Social Worker Intern
Lancaster Community Shelter
Lancaster, CA
10.2011 - 01.2012
- Collaborated with interdisciplinary teams to develop individualized care plans for clients, resulting in improved outcomes
- Monitored clients' progress to adjust treatment plans accordingly
- Developed and maintained strong relationships with community resources for successful referrals
- Conducted thorough assessments of client needs, effectively identifying resources and interventions necessary for optimal support
Children's Social Worker III
DCFS
Palmdale, CA
06.2003 - 07.2010
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions
- Conducted and documented in-home visits with children
- Interviewed clients and assessed social and emotional needs to determine nature and degree of services needed
- Developed case plans and maintained confidential client files consistent with program, state and federal guidelines
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services
- Documented data and completed accurate updates to case records
- Maintained detailed case histories, metrics and reports to meet strict standards
- Identified issues, analyzed information and provided solutions to problems
Education
Master of Public Administration -
California State University, Northridge
Northridge, CA 08.2010 - 12 2011
Bachelor of Arts - Psychology
Chapman University
Orange, CA 12.2000 - 6 2002
Skills
Skilled at communicating and developing relationships with challenging children and their familiesundefined
Timeline
Administrative Assistant
Maker Learning Network
03.2023 - Current
Coordinator of Office Systems and Staff/Executive Assistant
iLEAD California
08.2012 - 02.2023
Social Worker Intern
Lancaster Community Shelter
10.2011 - 01.2012
Master of Public Administration -
California State University, Northridge
08.2010 - 12 2011
Children's Social Worker III
DCFS
06.2003 - 07.2010
Bachelor of Arts - Psychology
Chapman University
12.2000 - 6 2002
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