Summary
Overview
Work History
Education
Skills
Workexperience
Training
Personal Information
Timeline
Generic
Leo Adonay Reyes Gochez

Leo Adonay Reyes Gochez

Ilopango

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Teleperformance El Salvador
06.2022 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Bachillerato general -

Complejo Educativo Reparto Valle Nuevo
01.2019 - 01.2020

Certification -

Direct English
Boulevard Del Ejercito, Centro Comercial Plaza Mun
05.2001 -

Skills

    Customer service

    Problem-solving

    Active listening

    Product knowledge

    Call center experience

    Microsoft Excel

    Computer proficiency

    Live chat support

Workexperience

Customer Service - Agent (June 2022 , January 2025) 


  • Communication: Highlight your ability to communicate effectively with customers, whether it's face-to-face, on the phone, or online.
  • Empathy: Demonstrate your ability to understand and relate to customers.
  • Problem-solving: Show how you've resolved customer issues and complaints.
  • Adaptability: Show how you've adapted to different communication styles.
  • Positive language: Show how you've used positive language to communicate with customers.
  • Written and verbal communication: You need to be able to communicate clearly with different types of people.

Training

English Course

Personal Information

  • Age: 21
  • DUI: 06551810-7

Timeline

Customer Service Representative

Teleperformance El Salvador
06.2022 - 01.2025

Bachillerato general -

Complejo Educativo Reparto Valle Nuevo
01.2019 - 01.2020

Certification -

Direct English
05.2001 -
Leo Adonay Reyes Gochez