Levi Samuel Galan Hernandez
San Salvador,SS
Summary
Dynamic customer service representative with a proven track record in conflict resolution and teamwork. Adept at managing inquiries and providing support in high-pressure environments. Committed to delivering exceptional service and enhancing client experiences.
Overview
2
2
years of professional experience
Work History
BPO agent
Telus Digital
Antiguo Cuscatlan, La Libertad
07.2025 - 10.2025
- Assisted customers with inquiries through various digital communication channels.
- Resolved customer issues by using problem-solving techniques effectively.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Completed research to thoroughly understand client requirements.
Customer Service Representative
Clinica Parroquial Inmaculada Concepcion
Santa Tecla, La Libertad
06.2023 - 03.2025
- Assisted patients with scheduling appointments and managing medical records.
- Provided support during patient check-ins and check-outs for smooth operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Centro Escolar Catolico Alberto Masferrer
Santa Tecla12-2021
Skills
- Conflict resolution
- Team collaboration
- Adaptability
- Problem-solving
Languages
English
Intermediate (B1)
B1
Timeline
BPO agent
Telus Digital
07.2025 - 10.2025
Customer Service Representative
Clinica Parroquial Inmaculada Concepcion
06.2023 - 03.2025
High School Diploma -
Centro Escolar Catolico Alberto Masferrer