Lisa Medina
Dumont,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Facilitator
Stop & Shop
Emerson, NJ
09.2022 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Created attractive displays to attract more customers and increase sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
Head Bookkeeper
ShopRite
Pearl River, NY
12.2016 - 07.2023
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements.
- Maintained accurate historical records.
- Matched purchase orders with invoices and recorded necessary information.
- Complied with local, state and federal laws and requirements.
- Maintained general ledger by transferring subsidiary account summaries.
- Reviewed account discrepancies and proposed courses of action to minimize losses.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Inspected account books and recorded transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
High School Diploma -
Eastside High School
Paterson, NJ06.2004
Skills
- Curriculum Development
- Customer Outreach
- Accurate Money Handling
- Effective Planning
- Problem-Solving Skills
- Time Management
- Motivational Leadership
- Microsoft Bundle (Word, Excel and PowerPoint)
- Retail Sales Customer Service
- Staff Management
- Cash Register Operations
- Customer Service
- Problem Resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Facilitator
Stop & Shop
09.2022 - Current
Head Bookkeeper
ShopRite
12.2016 - 07.2023
High School Diploma -
Eastside High School
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