Lizmarie Lozada
Rock Hill,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
To-Go Specialist
Foodlion Grocery Store
Rock Hill, SC
06.2022 - 11.2023
- Greeted customers in a friendly manner and took orders for to-go items.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Resolved customer complaints by executing swift solutions and escalated [Type] issues to [Job title] for remediation.
Customer Service Representative
Foodlion Grocery Store
Rock Hill, SC
01.2022 - 06.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cashier
Oakland ave pizzeria
Methuen, MA
07.2018 - 11.2019
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06.2016
Skills
- Food Plating
- Customer Service
- Order Processing
- Service Prioritization
- Upselling
- Money Handling
Affiliations
- Handling Cash
- Communication Skills
- problem Handling
Accomplishments
Top 10 Fastest shopper
Fast Learner
Provide Excellent customer Service
Resolves Customer issuses
Languages
Spanish
Professional
References
References available upon request.
Timeline
To-Go Specialist
Foodlion Grocery Store
06.2022 - 11.2023
Customer Service Representative
Foodlion Grocery Store
01.2022 - 06.2022
Cashier
Oakland ave pizzeria
07.2018 - 11.2019
High School Diploma -
Lawrence High School
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