Lucia Flores Canales
San Salvador
Summary
As a proactive, engaged, and creative individual, I am enthusiastic about the opportunity to become a valuable member of a dynamic team. I am eager to contribute my skills to help achieve our collective goals.
Overview
2023
2023
years of professional experience
Work History
Intake Specialist
GetMeStaffedUp
11 2023 - 12 2024
- Developed a set of procedures that guided the handling of leads. This included creating communication guides and templates to ensure consistent and effective follow-up.
- Coordinated the implementation of customer relationship management (CRM) software to automate follow-up and ensure traceability of each lead.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Customer service/ Appointment setter
The Office Gurus
10.2021 - 06.2022
- Provided potential customers with information and assisted with scheduling appointment.
- Client data acquisition
Administrative assistant
Independent Financial Services Firm
03.2021 - 09.2021
- Monitored and analyzed KPIs to track progress, identify trends, and support decision-making for organizational goals.
- Designed and organized databases to streamline data storage, retrieval, and management, ensuring efficient operations.
- Collected, verified, and organized client information to support business development and customer relationship management.
- Provided administrative and operational support by managing documentation, coordinating processes, and ensuring the smooth execution of behind-the-scenes tasks.
Customer Service Representative
Teleperformance
03.2017 - 02.2020
- Customer service
Education
Student - Bachelor’s in Marketing
ESI
Course - Social Media & Community Manager For Beginners
Udemy
Certificate - Imports and exports
Universidad Tecnologica
No Degree - Logistics And Distribution Engineering
Universidad Dr. Jose Matias Delgado
Skills
- Resourceful
- Tech-savvy
- Proactive
- Organized
- Problem solving
- Attention to details
- Committed
- Creative
Languages
Spanish
Proficient
C2
English
Advanced
C1
French
Elementary
A2
Tools
- Microsoft Workspace: Outlook, Docs, Sheets, Slides, and Drive
- Microsoft Office: Word and Excel
- Communication Tools: Google Meet, Microsoft Teams, RingCentral, Zoom
- Creative Tools: Canva, Adobe Illustrator
- Organization Tools: Google Calendar, Microsoft To Do, Notion, Asana
Timeline
Customer service/ Appointment setter
The Office Gurus
10.2021 - 06.2022
Administrative assistant
Independent Financial Services Firm
03.2021 - 09.2021
Customer Service Representative
Teleperformance
03.2017 - 02.2020
Intake Specialist
GetMeStaffedUp
11 2023 - 12 2024
Student - Bachelor’s in Marketing
ESI
Course - Social Media & Community Manager For Beginners
Udemy
Certificate - Imports and exports
Universidad Tecnologica
No Degree - Logistics And Distribution Engineering
Universidad Dr. Jose Matias Delgado
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