Summary
Overview
Work History
Education
Skills
References
LANGUAGES
Timeline
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Luis Edgardo Lazo Crespín

Luis Edgardo Lazo Crespín

Santa Tecla

Summary

Customer service / Sales team member offering expertise in staff training and leadership development, with strengths in communication and adaptability. Skilled in problem-solving and time management, driving effective customer service and collaboration. Brings experience in diverse roles supporting compliance and Bilingual communication.

Experienced with translating complex texts and interpreting live conversations seamlessly. Utilizes deep linguistic knowledge to bridge language gaps effectively. Track record of maintaining high standards of accuracy and cultural relevance.

Overview

9
9
years of professional experience

Work History

Appointment Setter / Customer Service

FAMILY CAR BUYERS
07.2022 - Current
  • Collaborated with the management team to discuss customer service skills and scheduling appointments by conducting training or refresher courses.
  • Offered constructive feedback to management on new hires' performance after completing each training session.
  • Assist customers, deliver exceptional customer service, and coordinate appointment scheduling for pickup.
  • Utilized CRM systems to track leads and manage follow-up communications effectively.
  • Coordinated appointment schedules to enhance client engagement and streamline operations.
  • Trained junior staff on best practices for client interaction and appointment management.
  • Answered phone calls and answered questions from potential customers.

Translator and Interpreter

LIONBRIDGE
06.2020 - 07.2022
  • Excellent communication skills are necessary to effectively convey information between languages during interpretation sessions.
  • Transformed written documents, such as contracts, reports, and correspondence, from Spanish to English while ensuring retention of original meaning and tone, along with consideration of cultural differences that may emerge.
  • Implemented quality assurance processes to enhance translation accuracy, resulting in improved client satisfaction rates.
  • Interpreted spoken and written languages other than English and vice versa.

Collection Customer Service Representative

EMAYA
08.2019 - 05.2020
  • Managed high-volume calls from delinquent customers, effectively resolving outstanding debts in both Spanish and English.
  • Processed payments through credit cards and electronic transfers, enhancing customer convenience while coordinating payment schedules to prevent late fees.
  • Managed customer accounts to ensure timely payments and resolve outstanding balances.
  • Assisted customers in understanding payment options, improving satisfaction, and retention.
  • Developed effective communication strategies to negotiate payment plans with clients.

Appointment Setter

UASSISTME
08.2018 - 08.2019
  • Researched and facilitated appointments following established scheduling standards with mobile notaries nationwide based on customer preferences.
  • Utilized a computerized appointment scheduling system and supported updates.
  • Coordinated appointments between clients and Mobile notary representatives to optimize scheduling efficiency.
  • Utilized CRM software to manage leads and track follow-up activities effectively.
  • Answered phone calls and responded to questions from potential customers.
  • Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.

Cold Caller

AMERICAN SBA
01.2017 - 08.2018
  • Successfully generated qualified leads with effective cold calling techniques.
  • Overcoming objections and convincing customers of product value through persuasive cold calling tactics.
  • Familiarity with various call scripting methods used to engage prospects on the phone effectively.
  • Facilitated small business loans for business owners, CEOs, HR departments, or financial teams.
  • Conducted outbound calls to potential clients, effectively communicating service offerings.
  • Built rapport with prospects to generate interest and qualify leads for follow-up.
  • Managed customer databases using CRM tools for tracking interactions and outcomes.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Generated leads and established relationships with potential customers through outbound telephone calls.

Education

GED -

Bayshore High School
Bayshore New York
06.2009

Skills

  • Effective listening skills
  • Script memorization
  • Telephone etiquette
  • Salesforce CRM
  • Positive attitude
  • Script reading
  • High-volume call environments
  • Cold calling
  • Time management
  • Client relationship management
  • Setting appointments
  • Computer skills
  • Attention to detail
  • Clear communication
  • Empathy and patience
  • Sales support
  • Customer rapport
  • Scheduling appointments
  • Work Planning and Prioritization
  • Overcoming objections
  • FLUENT IN Spanish
  • Goal oriented
  • Outbound calling
  • Willingness to learn
  • Teamwork and collaboration
  • Problem-solving

References

  • Katherine Virginia, Guevara, 7464 8886
  • Wilfredo, Mata Portillo, 7805 1523

LANGUAGES

English
Spanish

Timeline

Appointment Setter / Customer Service

FAMILY CAR BUYERS
07.2022 - Current

Translator and Interpreter

LIONBRIDGE
06.2020 - 07.2022

Collection Customer Service Representative

EMAYA
08.2019 - 05.2020

Appointment Setter

UASSISTME
08.2018 - 08.2019

Cold Caller

AMERICAN SBA
01.2017 - 08.2018

GED -

Bayshore High School

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Luis Edgardo Lazo Crespín