Guest Assistance Specialist
Teleperformance
Jocoro, Departamento de Morazan
02.2025 - 07.2025
- Gathered valuable feedback from guests through surveys or informal conversations, helping management adjust offerings as necessary for continuous improvement efforts.
- Assisted guests with special needs, ensuring a comfortable and enjoyable experience.
- Facilitated smooth communication between departments, improving overall hotel operations and guest satisfaction.
- Maintained updated knowledge of hotel policies and procedures, ensuring accurate information was provided to guests when needed.
- Resolved guest complaints professionally, resulting in improved overall satisfaction ratings.
