Luis Herrera
Ahuachapan
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Telus International
02.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
Education
Bachelor of Science - Language Arts Education
University of El Salvador
El Salvador 02.2022
Skills
- Closing Sales
- Call Center Operations
- Customer Relationship Management
- Critical Thinking
- Sales Report Generation
- First-Tier Technical Support
- Sales and Upselling
- Active Listening
- Microsoft PowerPoint
- Microsoft Word
- Cultural Sensitivity
- Proofreading
- Microsoft Outlook
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Telus International
02.2020 - 02.2022
Bachelor of Science - Language Arts Education
University of El Salvador
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