Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
AdministrativeAssistant
Luis Mejia

Luis Mejia

San Miguel,SM

Summary

Dynamic Sales Chat Associate with proven success at Teleperformance, excelling in upselling and enhancing customer satisfaction through personalized interactions. Skilled in CRM and problem-solving, I consistently delivered exceptional service, contributing to revenue growth and team performance. Recognized for my attention to detail and ability to adapt strategies based on market trends.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Chat Associate

Teleperformance
09.2024 - Current
  • Identified upselling opportunities during chat sessions, resulting in additional revenue generation for the company.
  • Monitored industry trends and competitive landscape, adjusting sales tactics accordingly to maintain a competitive edge in the market.
  • Promoted a positive and professional brand image by consistently exceeding customer expectations in sales chat interactions.
  • Collaborated with team members to develop strategies for improving overall sales performance.
  • Assisted in training new team members on best practices for engaging customers via live chat functionality.
  • Consistently maintained high levels of empathy while interacting with diverse clientele through live-chat exchanges.
  • Enhanced customer satisfaction by providing personalized product recommendations through chat interactions.
  • Created a streamlined sales process, utilizing effective communication and negotiation skills to close deals efficiently.
  • Actively participated in weekly sales meetings, sharing insights and suggesting improvements based on personal performance metrics analysis.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Technical Support Representative

Teleperformance
01.2024 - 09.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Solving concerns and inquiries about the AT&T services.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Developed user-friendly guides for common issues, reducing volume of support tickets.

Volunteer

Superate Scolarship
01.2021 - 11.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

Bachelor - General Studies

Complejo Educativo Confederacion Suiza
San Miguel
12-2023

Skills

  • Goal oriented
  • CRM proficiency
  • Digital marketing
  • Online advertising
  • Teamwork
  • Customer service
  • Problem-solving
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication

Certification

  • Certified Customer Tech Support Associate, Teleperformance, AT&T - 01/05/2024 to 09/10/2024.
  • Certified as a Chat Sales/Customer Service Associate, Teleperformance, Hyatt Hotels Corp - 09/10/2024 until today.
  • MOS Excel 2016 (office package)
  • Certified on Front End Development (HTML and CSS)

Languages

English
Advanced (C1)

Interests

  • I participate in a variety of outdoor recreational activities
  • Blogging
  • Photography
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Sales Chat Associate

Teleperformance
09.2024 - Current

Technical Support Representative

Teleperformance
01.2024 - 09.2024

Volunteer

Superate Scolarship
01.2021 - 11.2023

Bachelor - General Studies

Complejo Educativo Confederacion Suiza

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Luis Mejia