Microsoft Excel
Luis Posada
Public Accounting Student
San Salvador
Overview
3
3
years of professional experience
3
3
Languages
Work History
Case Manager
Concentrix
02.2024 - Current
- Researched best practices and developed strategies to improve program outcomes.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Floor Support
Concentrix
05.2022 - 02.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Representative
Concentrix
04.2021 - 05.2022
- Responded proactively and positively to rapid change.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Accountancy - Accounting And Finance
Universidad Salvadoreña Alberto Masferrer.
San Salvador 05.2001 -
BBA - Accounting
Complejo E. Católico Nuestra Señora De Rosario.
San Marcos 05.2001 -
Skills
- Written Communication
- Conflict Resolution
- Effective Communication
- Multitasking
Accomplishments
- Supervised team of 15 staff members.
- Successfully completed all TL Academy modules.
Software
Microsoft PowerPoint
Microsoft Word
Timeline
Case Manager
Concentrix
02.2024 - Current
Floor Support
Concentrix
05.2022 - 02.2024
Customer Service Representative
Concentrix
04.2021 - 05.2022
Bachelor of Accountancy - Accounting And Finance
Universidad Salvadoreña Alberto Masferrer.
05.2001 -
BBA - Accounting
Complejo E. Católico Nuestra Señora De Rosario.
05.2001 -