Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Luis Posada

Public Accounting Student
San Salvador

Overview

3
3
years of professional experience
3
3
Languages

Work History

Case Manager

Concentrix
02.2024 - Current
  • Researched best practices and developed strategies to improve program outcomes.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Floor Support

Concentrix
05.2022 - 02.2024
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Customer Service Representative

Concentrix
04.2021 - 05.2022


  • Responded proactively and positively to rapid change.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Accountancy - Accounting And Finance

Universidad Salvadoreña Alberto Masferrer.
San Salvador
05.2001 -

BBA - Accounting

Complejo E. Católico Nuestra Señora De Rosario.
San Marcos
05.2001 -

Skills

  • Written Communication
  • Conflict Resolution
  • Effective Communication
  • Multitasking

Accomplishments

  • Supervised team of 15 staff members.
  • Successfully completed all TL Academy modules.

Software

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Timeline

Case Manager

Concentrix
02.2024 - Current

Floor Support

Concentrix
05.2022 - 02.2024

Customer Service Representative

Concentrix
04.2021 - 05.2022

Bachelor of Accountancy - Accounting And Finance

Universidad Salvadoreña Alberto Masferrer.
05.2001 -

BBA - Accounting

Complejo E. Católico Nuestra Señora De Rosario.
05.2001 -

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Luis PosadaPublic Accounting Student