Luis Sánchez
Medical Doctor - Customer Service Rep
Santa Ana
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Team Leader
Hit Promotional Products
11.2022 - 03.2024
-Handle various accounts
-Handle everything after an order was place, item color , qty , pricing and alternatives , art process
-Coordinate with various Teams within the company to push orders out the door
-Coordinate shipping and quotes
Mainly back office
Customer Service Agent
Telus International
05.2021 - 02.2022
-Mainly guiding and placing orders on behalf of the customer trough our retail website
- Checking stock and order status
- Providing support with tracking orders and lost packages
- Making soft sales and recommendations to the customers
- Get to know the retail world of Neiman Marcus
Customer Service Agent
Teleperformance
11.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Mainly Working with At&t guidelines and software
Education
M.D. - Medicine
Universidad Autónoma De Santa Ana
El Salvador, El Salvador 05.2001 -
Skills
Money handling abilities
undefinedAccomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
References
Dr. Elena Segovia Polanco
Tel: 79853751
Lic. Carlos Roberto Amaya
Tel: 6938 0630
Timeline
Customer Service Associate Team Leader
Hit Promotional Products
11.2022 - 03.2024
Customer Service Agent
Telus International
05.2021 - 02.2022
Customer Service Agent
Teleperformance
11.2020 - 05.2021
M.D. - Medicine
Universidad Autónoma De Santa Ana
05.2001 -
Similar Profiles
Eric TiensivuEric Tiensivu
Warehouse Worker at Hit Promotional Products Inc.Warehouse Worker at Hit Promotional Products Inc.
NICOLAS SHRUBSTOKNICOLAS SHRUBSTOK
Lead Cybersecurity Analyst at Hit Promotional ProductsLead Cybersecurity Analyst at Hit Promotional Products
Maikel Rondon RuizMaikel Rondon Ruiz
Warehouse Packer at Hit Promotional Products Inc.Warehouse Packer at Hit Promotional Products Inc.