Luis Armando Trujillo Reyes
Summary
Diligent developer/solution designer with strong background in development and enhancement of the Salesforce platform. Great at leading implementations as well as real-time support and best practices. Outstanding team collaborator with strong verbal and written communication skills.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Team Leader
Silverline Central America
San Salvador
01.2023 - Current
- Lead and manage a team of Salesforce developers, providing guidance, mentorship, and support to ensure successful project delivery and team growth.
- Foster a collaborative and productive team environment, promoting effective communication, knowledge sharing, and teamwork.
- Oversee project assignments, resource allocation, and task prioritization, ensuring optimal utilization of team members' skills and expertise.
- Promote a customer-centric approach, ensuring the team's deliverables meet client expectations in terms of quality, functionality, and timelines.
Salesforce Developer
Silverline Central America
San Salvador
01.2021 - Current
- Develop and implement customized Salesforce solutions tailored to meet client requirements, ensuring seamless integration with existing systems and processes.
- Collaborate closely with cross-functional teams, including business analysts, administrators, and project managers, to gather requirements, design technical solutions, and deliver high-quality results.
- Customize Salesforce applications using Apex, Visualforce, Lightning Components, and declarative tools such as Process Builder and Flow.
Dental Insurance Customer Service Agent
SYKES
San Salvador
01.2019 - 09.2021
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
Mobile Carrier Customer Service Agent and Technical Support
Teleperformance
01.2019
Software Developer
Negocios Nacionales
01.2018 - 01.2019
Traceability Analyst
Chifung S.A de C.V
01.2016 - 01.2018
Education
High School Degree - undefined
Centro Escolar Católico Alberto Masferrer
01.2015
Electronics Diploma - undefined
Centro Escolar Católico Alberto Masferrer
01.2015
Skills
- Salesforce Development and Design
- Apex Code
- Strong Multitasking Skills
- Source Control Systems Knowledge
- Strong Communication and Interpersonal Skills
- Time Management
- Performance and Scalability Optimization
Certification
- Salesforce Certified Administrator, 12/2020
- Salesforce Certified Platform Developer I, 06/2021
- Salesforce Certified Associate, 09/2022
- Salesforce Certified Platform App Builder Certification, 09/2022
Aptitudes
- Fast Learner
- Results Oriented
- Leadership Skills
- Adaptability
Personal Information
Date of Birth: 07/15/97
Languages
Spanish
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
Silverline Central America
01.2023 - Current
Salesforce Developer
Silverline Central America
01.2021 - Current
Dental Insurance Customer Service Agent
SYKES
01.2019 - 09.2021
Mobile Carrier Customer Service Agent and Technical Support
Teleperformance
01.2019
Software Developer
Negocios Nacionales
01.2018 - 01.2019
Traceability Analyst
Chifung S.A de C.V
01.2016 - 01.2018
High School Degree - undefined
Centro Escolar Católico Alberto Masferrer
Electronics Diploma - undefined
Centro Escolar Católico Alberto Masferrer
- Salesforce Certified Administrator, 12/2020
- Salesforce Certified Platform Developer I, 06/2021
- Salesforce Certified Associate, 09/2022
- Salesforce Certified Platform App Builder Certification, 09/2022
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