LUIS DAVID RODRIGUEZ RAMOS
Santa Ana
Summary
Dynamic professional skilled in maintaining the confidentiality of sensitive information in compliance with HIPAA regulations, particularly within the insurance marketplace. Recognized for exceptional communication and active listening skills that enhance customer interactions and foster trust. Proven ability to efficiently manage daily operations while actively seeking opportunities to elevate the customer experience. Results-oriented interaction representative with a strong track record of accurately documenting information and consistently exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Sales Advisor
Telecon Tech Solutions
Remote
07.2024 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to manage client interactions and maintain accurate sales records.
- Collaborated with team members to develop effective sales strategies and promotional campaigns.
- Conducted product demonstrations, showcasing features and benefits to potential clients.
Quality Assurance Team Lead
Speridian Technologies, TrueCoverage Insurance Marketplace
07.2023 - 04.2024
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve defects, improving operational efficiency and product quality.
- Mentored junior QA team members, fostering skill development and promoting best practices in testing methodologies.
- Conducted regular audits of testing processes, ensuring adherence to established protocols and regulatory requirements.
Compliance Agent
Speridian Technologies, TrueCoverage Insurance Marketplace
09.2022 - 07.2023
- Ensured compliance with insurance regulations by reviewing policy documents and identifying discrepancies.
- Conducted thorough audits of client files to verify adherence to internal policies and procedures.
- Monitored industry regulations to ensure ongoing alignment with changing standards within the insurance marketplace.
Campaign assistant for auto renewal Customers on Open enrollment ACA
Speridian Technologies, TrueCoverage Insurance Marketplace
01.2022 - 01.2023
- Coordinated cross-functional teams to streamline project workflows and improve communication.
- Trained new team members on campaign processes and best practices, fostering knowledge sharing.
- Collaborated with stakeholders to develop innovative solutions that enhanced customer experience.
- Streamlined internal communication processes, enhancing collaboration between various departments within the campaign team.
Operation Supervisor
Onelink BPO, El Salvador, account: Frontier
01.2021 - 09.2022
- Implemented process improvements, reducing turnaround time for service delivery.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
Education
Bachelor degree - English language
Universidad de El Salvador
01.2019
High School - undefined
Complejo Educativo Republica de Guatemala
01.2010
Skills
- Interpersonal Skills
- English and Spanish Fluency
- Inbound and cold phone calls
- Customer Service
- Resolving issues
- Product Expertise
- Teaching Strategies
- Building Confidence
- Background in English language
- CRM proficiency
References
- Francisco, Gomez, (503) 7172-1072
- Marcelo, Galindo, (503) 7004-8944
LANGUAGE
English
Spanish
Timeline
Sales Advisor
Telecon Tech Solutions
07.2024 - 01.2026
Quality Assurance Team Lead
Speridian Technologies, TrueCoverage Insurance Marketplace
07.2023 - 04.2024
Compliance Agent
Speridian Technologies, TrueCoverage Insurance Marketplace
09.2022 - 07.2023
Campaign assistant for auto renewal Customers on Open enrollment ACA
Speridian Technologies, TrueCoverage Insurance Marketplace
01.2022 - 01.2023
Operation Supervisor
Onelink BPO, El Salvador, account: Frontier
01.2021 - 09.2022
High School - undefined
Complejo Educativo Republica de Guatemala
Bachelor degree - English language
Universidad de El Salvador