Power BI
Luis Ernesto Rivera Eguizabal
Data Analyst
Summary
Knowledgeable Data Analyst successful gathering, reviewing and modeling information to make proactive adjustments and strategies leading to a better decision making. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 7+ years of experience in Data assessment.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Workforce Management Analyst
Ubiquity Global Services
San Salvador
08.2022 - Current
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Created training materials for new employees to provide information about attendance guidelines.
- Managed overtime, shift swaps, breaks and PTO requests.
- Produced and updated documents, reports and tracking spreadsheets using PowerBI integration with SQL and Excel.
Workforce Real Time Analyst
Teleperformance El Salvador
San Salvador
06.2021 - 08.2022
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Produced reports to support smooth a multicontact operation
- Managed overtime, shift swaps, breaks and PTO requests.
- Managed real-time inbound call traffic across multiple contact center locations.
- Prepared and maintained reports, dashboards and monthly packages.
IT Support Specialist
Telus El Salvador
Santa Tecla
03.2020 - 10.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved diverse range of technical issues across multiple systems and applications
- Provided IT support to non-technical internal users through desk side support services.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
Compliance Analyst
Ria Financial
Antiguo Cuscatlan
06.2017 - 11.2019
- Reviewed audit and monitoring reports related to consumer and client activities.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Prepared documentation and records for upcoming audits and inspections.
- Updated Excel spreadsheets and Power BI Dashboards with latest data to enhance strategic planning to ensure the most efficient decision making to prevent the misuse of the company services though consumer and client activities.
AML/Compliance Coordinator
Ria Financial
Antiguo Cucatlan
03.2015 - 11.2017
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Compiled internal information for compliance audit by reviewing company policy documentation.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Identified procedure or process changes required to improve performance and productivity.
- Reviewed operations reports to understand numbers and trends.
Education
Bachelor of Computer Science - Information Technology
Universidasd Internacional Iberoamericana
Campeche, Camp., México 08.2022 - Current
Skills
Resolving issues
Software
Microsoft Office Sute
IT Ticketing System (ie ServiceNow)
Microsoft Active Directory
SQL & SQL Server
Timeline
Workforce Management Analyst
Ubiquity Global Services
08.2022 - Current
Bachelor of Computer Science - Information Technology
Universidasd Internacional Iberoamericana
08.2022 - Current
Workforce Real Time Analyst
Teleperformance El Salvador
06.2021 - 08.2022
IT Support Specialist
Telus El Salvador
03.2020 - 10.2021
Compliance Analyst
Ria Financial
06.2017 - 11.2019
AML/Compliance Coordinator
Ria Financial
03.2015 - 11.2017
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