Lula Morales
San Salvador,SS
Summary
Developed skills in managing complex projects and fostering client relationships in fast-paced, event-driven environment. Seeking to transition into new field where expertise in logistics, budget management, and team collaboration are valuable. Aiming to leverage these transferrable skills to contribute effectively in new professional setting.
Offering excellent organizational and communication skills suited for coordinating variety of events, and eager to learn and grow in this dynamic field. Conducts thorough research and planning to ensure all aspects of event are covered, including logistical details and vendor relations. Ready to use and develop problem-solving and multitasking abilities anytime.
Professional event coordination specialist with proven track record in planning, organizing, and executing successful events. Skilled in vendor management, budget oversight, and logistics. Strong focus on team collaboration and delivering tangible results. Known for adaptability and reliability in high-pressure and changing environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Events Coordinator
Hyatt Centric San Salvador
12.2024 - Current
- Organized logistics details such as travel arrangements and accommodations for staff attending out-of-town sales events.
- Analyzed post-event data to identify areas of improvement for future planning and optimization of event performance.
- Improved client satisfaction rates by providing exceptional onsite support during sales events, addressing issues promptly and professionally.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement..
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Brainstormed and implemented creative event concepts and themes.
Front Desk Representative
Hyatt Centric San Salvador
02.2022 - 12.2024
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
- Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
No Degree - International Relations
Universidad Francisco Gavidia
San Salvador, El SalvadorSpecialization - Front Office And Housekeeping Management
GHL Training School
ColombiaSkills
- Public relations
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Team leadership
- Active listening
- Decision-making
- Team leadership and motivation
- Brand awareness
Accomplishments
- Planned over 100 events in 6 months.
Languages
Spanish
English
Timeline
Events Coordinator
Hyatt Centric San Salvador
12.2024 - Current
Front Desk Representative
Hyatt Centric San Salvador
02.2022 - 12.2024
No Degree - International Relations
Universidad Francisco Gavidia
Specialization - Front Office And Housekeeping Management
GHL Training School
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