Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Maday Lopez

Summary

Dynamic teleoperator with a proven track record at Teleperformance, excelling in high-volume call management and enhancing customer satisfaction through effective communication and empathy. Skilled in training new staff and streamlining processes, I leverage my tech support collaboration and fast typing abilities to drive team success and improve service efficiency.

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

8
years of professional experience

Work History

Teleperformance

Teleoperadora
03.2007 - 06.2015

Job overview

  • Managed high-volume inbound and outbound calls, ensuring efficient handling of customer inquiries.
  • Provided accurate information to callers, enhancing customer satisfaction and loyalty.
  • Collaborated with team members to streamline call routing processes, improving response times.
  • Trained new operators on systems and procedures, fostering a knowledgeable workforce.
  • Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.

Education

Colegio Peniel
Soyapango, El Salvador

High School Diploma
11-2005

Skills

  • Front desk operations
  • Typing speed
  • Professional communication
  • Search directories
  • Empathy and patience
  • Tech support collaboration

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Teleoperadora

Teleperformance
03.2007 - 06.2015

Colegio Peniel

High School Diploma

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Maday Lopez