Madeline Campos
Bachelor Of Languages
San Salvador
Summary
- Accomplished Virtual Assistant Supervisor at Detail Cleaning Services, adept in enhancing operational workflows and team performance. Started as a sales representative and accomplished to get promoted after one year of employment.
- Leveraged team leadership and strategic planning to improve client attrition rates significantly.
- Experience delivering customer service and administrative excellence.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Virtual Assistant Supervisor
Detail Cleaning Services
11.2021 - 10.2024
- Help track record in optimizing operational workflows and enhancing team performance.
- Responsible for supervising a team of virtual assistants, ensuring seamless communication and coordination across projects.
- Skilled in performance monitoring and quality control, ensuring compliance with company standards.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines, while remaining detail-oriented throughout each task.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Contributed to company growth by identifying business opportunities to improve client attrition rate from 6% to 2.5%.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
- Monitor key performance indicators (KPIs) and analyze operational metrics to identify areas for improvement and implement effective solutions.
- Develop and enforce operational policies and procedures to enhance productivity and minimize risks.
- Conduct regular training sessions for staff on new systems, processes, and compliance requirements.
- Prepare and present reports on operational performance to senior management, highlighting achievements and areas for growth.
- Handle customer inquiries and issues, ensuring timely resolution to maintain high levels of customer satisfaction.
Interpreter
Cognizant
01.2016 - 08.2021
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Facilitated communication between insurance company personnel and individuals involved in workers compensation, vehicle, property and medical claims.
Customer Service Representative
SYKES
05.2013 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Languages Specialized in Tourism - Languages Specialized in Tourism
Universidad Don Bosco
El Salvador 05.2001 -
High School Diploma -
Instituto Nacional Jaime Francisco Lopez
El Salvador, El Salvador 05.2001 -
Skills
Team Leadership
Operations Management
Performance Management
Strategic Planning
Time Management
Staff Development
Verbal and written communication
Customer Service
Document Preparation
Attention to Detail
Adaptability and Flexibility
Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Virtual Assistant Supervisor
Detail Cleaning Services
11.2021 - 10.2024
Interpreter
Cognizant
01.2016 - 08.2021
Customer Service Representative
SYKES
05.2013 - 12.2015
Bachelor of Languages Specialized in Tourism - Languages Specialized in Tourism
Universidad Don Bosco
05.2001 -
High School Diploma -
Instituto Nacional Jaime Francisco Lopez
05.2001 -
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