MAGDALENA DEL SOCORRO MIRANDA CALDERÓN
Customer Service Representative
San Salvador
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Customer Service and Sales Representive
Concentrix
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Fusion BPO
08.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Retention Agent
Call Center Concentrix
12.2020 - 06.2021
- Analyzed trends in customer feedback to identify areas for potential improvement within the organization.
- Enhanced customer loyalty by proactively addressing concerns and providing personalized solutions.
- Assisted in creating departmental goals focused on enhancing customer retention strategies throughout the organization.
Education
Advanced English for Call Center - Completed English Course
E4CC
10.2020
Diploma in Master - Computer, networks and Microsoft office
E4CC
10.2020
High school - General Studies
Instituto Nacional San José Guayabal
01.2018
Skills
Languages:
Spanish: Fluent (Native Language)
English: Advanced (Writing, Reading, and Conversation)
Customer service experience
Teamwork and collaboration
Customer service
References
Manuel Alberto Rojas
Phone number: +503 7036-4066
Jonathan Perez
Phone number: +503 7939-4341
Timeline
Customer Service and Sales Representive
Concentrix
09.2022 - Current
Customer Service Representative
Fusion BPO
08.2021 - 08.2022
Customer Retention Agent
Call Center Concentrix
12.2020 - 06.2021
High school - General Studies
Instituto Nacional San José Guayabal
Advanced English for Call Center - Completed English Course
E4CC
Diploma in Master - Computer, networks and Microsoft office
E4CC