Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
MAGDALENA DEL SOCORRO MIRANDA CALDERÓN

MAGDALENA DEL SOCORRO MIRANDA CALDERÓN

Customer Service Representative
San Salvador

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Customer Service and Sales Representive

Concentrix
09.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Fusion BPO
08.2021 - 08.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Retention Agent

Call Center Concentrix
12.2020 - 06.2021
  • Analyzed trends in customer feedback to identify areas for potential improvement within the organization.
  • Enhanced customer loyalty by proactively addressing concerns and providing personalized solutions.
  • Assisted in creating departmental goals focused on enhancing customer retention strategies throughout the organization.

Education

Advanced English for Call Center - Completed English Course

E4CC
10.2020

Diploma in Master - Computer, networks and Microsoft office

E4CC
10.2020

High school - General Studies

Instituto Nacional San José Guayabal
01.2018

Skills

Languages:

References

Manuel Alberto Rojas    

Phone number:  +503 7036-4066


Jonathan Perez

Phone number: +503 7939-4341                                                                                               

Timeline

Customer Service and Sales Representive

Concentrix
09.2022 - Current

Customer Service Representative

Fusion BPO
08.2021 - 08.2022

Customer Retention Agent

Call Center Concentrix
12.2020 - 06.2021

High school - General Studies

Instituto Nacional San José Guayabal

Advanced English for Call Center - Completed English Course

E4CC

Diploma in Master - Computer, networks and Microsoft office

E4CC
MAGDALENA DEL SOCORRO MIRANDA CALDERÓNCustomer Service Representative